Lena Vitelli

• Ensured smooth operation of checkout processes.

• Facilitated seamless guest interactions, contributing to overall service excellence.

• Facilitated curbside grocery delivery to vehicles.

• Addressed challenges with effective solutions.

• Implemented initiatives to boost customer engagement.

• Enhanced customer satisfaction by efficiently handling product returns.

• Trained new team members by relaying information on company procedures and safety requirements.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.

• Contributed to team success by completing jobs quickly and accurately.

• Worked different stations to provide optimal coverage and meet production goals.

• Addressed and resolved customer complaints in polite and professional manner.

• Engaged with customers to build rapport and loyalty.
• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Prepared merchandise for sales floor by pricing or tagging.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.

• Contributed to team success by completing jobs quickly and accurately.
• Operated register to process payments and collect cash payment for order totals.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Developed strong cooperative relationships with coworkers and managers.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.