Lenada Hernandez
Watsonville,CA
Summary
Driven professional with a track record of enhancing operational efficiency and customer satisfaction at 7-eleven through expert staff management and money handling. Skilled in staff training and development, and customer relations, I significantly minimized financial discrepancies and fostered a positive work environment. Demonstrated ability to motivate teams and improve service delivery, achieving tangible results in fast-paced settings. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources.
Overview
4
4
years of professional experience
Work History
Assistant Manager
7-eleven
05.2021 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
IHSS Care Provider
SYNERGY HomeCare
07.2020 - 05.2021
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted clients with daily living activities, promoting independence and quality of life.
Inventory Auditor
WIS Inventory Services
06.2019 - 10.2019
- Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
- Counted all physical inventory and generated department audit reports.
- Proactively identified opportunities for process improvement and cost reduction, contributing to the organization''s overall financial success.
- Streamlined the auditing process for faster results, utilizing advanced software tools and data analysis techniques.
- Aided in the implementation of barcode scanning technology, expediting the audit process while increasing accuracy levels significantly.
- Collaborated with purchasing department to optimize inventory levels, minimizing stockouts and overstock situations.
Caregiver, Special Needs
Spread Your Wings
04.2019 - 06.2019
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Education
GED -
Santa Cruz Adult Education
Santa Cruz, CA05.2023
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Staff Management
- Staff Training and Development
- Staff Supervision
- Workload Management
Timeline
Assistant Manager
7-eleven
05.2021 - 10.2022
IHSS Care Provider
SYNERGY HomeCare
07.2020 - 05.2021
Inventory Auditor
WIS Inventory Services
06.2019 - 10.2019
Caregiver, Special Needs
Spread Your Wings
04.2019 - 06.2019
GED -
Santa Cruz Adult Education