Lenae Aceves

Trained new personnel regarding company operations, policies and services.

• Boosted sales revenue by skillfully demonstrating excellent customer service.
• Assisted clients with creating and processing new copy special orders; coordinate with locations to secure copy appointments.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
• Answered high volume of calls, emails and faxes per day, addressing client inquiries, solving problems, providing status updates and processing documents received via subpoena request.
• Cross-trained and provided back up for customer service managers. Assist with training new hires in classroom setting (5-10 in class) , help co-workers to reach their highest potential.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Followed confidentially regulations to maintain privacy; follow HIPPA guidelines.
• Entered interaction details in Win Copy to track status reports on subpoena requests for business records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Searched computer databases, internet, Information, Medical Boards, public records or other resources to locate persons or to compile information for serving subpoenas and HIPPA authorization
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
• Promptly responded to inquiries and requests from prospective customers