Lenae Aceves
Chino,CA
Summary
Experienced in the records retrieval industry, knowledgeable and dedicated customer service professional. Solid team player with an outgoing and positive demeanor, easily establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Specializing in quality, speed, and process optimization to deliver efficient results. Articulate and energetic, passionate about developing relationships, cultivating partnerships, and driving business growth.
Overview
18
18
years of professional experience
Work History
Customer Service Representative Team Lead
Ronsin Litigation Support Services
08.2007 - Current
- Boosted sales revenue by skillfully demonstrating excellent customer service.
- Collaborated with various locations to arrange and confirm copy appointments.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Managed high volumes of communication across calls, emails and faxes daily to address inquiries and resolve issues.
- Cross-trained and provided back up for customer service managers. Assist with training new hires, help co-workers to reach their highest potential.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Complied with HIPAA guidelines, safeguarding sensitive information.
- Recorded details in Win Copy platform to oversee the development of subpoena records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
Education
High School Diploma -
Nogales High School
La Puente, CA06.2005
Skills
- Inbound and Outbound Calling
- Creative problem solving
- Professional telephone demeanor
- Data verification
- Quality assurance
- Scheduling
- Project Management Abilities
- Critical thinking
- Organization and Time management
- Order fulfillment
- Excellent written and oral communication
- Recordkeeping strengths
- Multi-line phone talent
- Staff training
- Support services
Timeline
Customer Service Representative Team Lead
Ronsin Litigation Support Services
08.2007 - Current
High School Diploma -
Nogales High School
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