Lenae Dominguez
La Puente,CA
Summary
Hardworking and dependable candidate with the ability to manage multiple priorities as a team or independently. Willingness to take on added responsibilities to deliver efficient customer service and work standards with high degrees of urgency and accuracy.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
07.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Continuously created a welcoming atmosphere by greeting customers with a friendly demeanor and meeting thir needs with urgency.
- Pleasantly interacted with customers during peak times to ensure unexpected wait times were being focused on.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Tracked and organized inventory, and worked with colleges to ensure proper spending on supplies and products
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed distributing tips
- Regulated fridge temperatures and ensured all food and beverage items were within the date to serve.
- Supported training efforts for new hires, sharing knowledge of customer service standards.
Sales Associate
Fashion Q
03.2021 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash-handling policies.
- Built relationships with customers to encourage reoccurring business.
- Managed returns, exchanges, and refunds following store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
Associate
Bath Planet
09.2019 - 01.2020
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
Education
Associate of Science - Kinesiology
Mt San Antonio College
Walnut, CA06.2021
Los Altos High School
Hacienda Heights, CA05.2021
Skills
- Critical thinking
- Customer service
- Active Listener
- Approachable
- Corporative
- Problem Solver
- Adaptive and creative
Timeline
Barista
Starbucks
07.2021 - Current
Sales Associate
Fashion Q
03.2021 - 06.2021
Associate
Bath Planet
09.2019 - 01.2020
Associate of Science - Kinesiology
Mt San Antonio College
Los Altos High School