Lenae Glover
Katy,TX
Summary
Professional, experienced, and ready to contribute in volunteer capacity. Skilled in team collaboration, adaptable to changing needs, and focused on achieving impactful results. Strong communication, organizational, and interpersonal skills, ensuring reliable support and effective teamwork.
Overview
7
7
years of professional experience
Work History
ITM Teller
First Community Credit Union
07.2021 - 11.2023
- As an ITM Teller, I assist in providing the upmost customer service while assisting members with their financial transactions and needs
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Assisted customers with banking needs and inquiries.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Maintained accurate records of customer transactions in line with bank procedures.
- Generated monthly reports on customer activity and customer feedback.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Retail Lead
American Eagle Outfitters
06.2018 - 04.2020
- As cashier and retail lead, I helped organize the store to maintain a neat atmosphere and find items for customers who were interested
- I was also #1 credit card seller for about 3 months
- Meet the productivity and quality standards of the organization.
- Complete and comprehend all educational requirements.
- Perform and validate cash register
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Trained and oriented associates to maximize team performance.
- Trained newly hired sales team in upselling techniques.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Reduced employee turnover rate by fostering a positive work environment with open communication channels.
Volunteer
Fish and Loaves
06.2018 - Current
- I am a volunteer at a homeless shelter where I have the chance to provide food and basic necessities to those in need
Education
Associate's degree - Science
Lone Star College System
Houston, TX12.2024
High school diploma - STEM
Cypress Park High School
Cypress, TX06.2021
Skills
- AutoCAD
- CAD
- Manufacturing
- Mechanical Engineering
- Autodesk Inventor
- Welding
- Cash management
- Financial services
- Medical terminology
- Computer skills
- Customer service
- Data entry
- Specimen collection / processing
- Childcare
- Nannying
- Infant care
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
AB Honor Roll, 05/01/21, I’ve achieved all A’s and B’s in my high school career. I’m also Magna Cum Laude in my class.
Publications
Texas TSA State Qualified (engineering club), https://www.cfisd.net/en/news-media/district/400-plus-tsa-students-qualify-state-competition, 04/01/20, I was qualified 2 years in a row to advance to go from regionals to a state competition due to my engineering design projects placing in competition. With this club, I’ve gotten to see new categories of STEM and was overall intrigued to keep pursuing a field in STEM.
Groups
Fish and Loaves, 06/01/18, Present, I am a volunteer at a homeless shelter where I have the chance to provide food and basic necessities to those in need.
Timeline
ITM Teller
First Community Credit Union
07.2021 - 11.2023
Retail Lead
American Eagle Outfitters
06.2018 - 04.2020
Volunteer
Fish and Loaves
06.2018 - Current
High school diploma - STEM
Cypress Park High School
Associate's degree - Science
Lone Star College System
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