Lenae Gomez-Mooney
Sunnyvale,CA
Summary
Organized and dependable professional with a proven track record of excellent customer service in a healthcare setting. Ability to manage multiple priorities with a positive attitude. Demonstrated strong problem-solving abilities and effective communication skills, streamlining processes to enhance patient satisfaction. Committed to maintaining confidentiality and fostering positive relationships within the healthcare community.
Experienced with patient scheduling, ensuring efficient coordination and streamlined operations.
I am looking to return to the workforce after having a successful career, raising my family, and actively participating in teaching, supporting, and encouraging members of my community in the Bay Area.
Overview
27
27
years of professional experience
Work History
Patient Scheduler/Healthcare Customer Service Representative
Affinity Medical Group
01.2012 - 06.2017
- Scheduled patient appointments using electronic health record system to optimize clinic workflow
- Coordinated with medical staff to ensure accurate patient information and timely follow-ups
- Managed patient inquiries, providing clear communication regarding appointment status and requirements
- Streamlined scheduling processes to reduce patient wait times and improve service efficiency
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Collaborated with medical staff to optimize appointment availability, ensuring patients received timely care.
Customer Service Manager
Gold Star Gymnastics
03.2002 - 01.2010
- Boosted social interaction among children with special needs.
- Supported physical wellbeing of children by assisting with exercise programs and encouraging participation in activities.
- Analyzed customer feedback data to identify trends, driving strategic improvements in service delivery.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Researched and corrected customer concerns to promote company loyalty.
Network Administrator
Green Team Industries /Green Valley Disposal
06.1994 - 02.2004
- Improved network efficiency by implementing and managing system updates and patches.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Reduced downtime with proactive identification and resolution of IT issues.
- Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
- Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
- Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
Software Trainer
Green Valley Disposal/ Green Team Industries
09.1993 - 08.1994
- Improved software quality by executing thorough test cases and identifying critical defects.
- Enhanced user experience by conducting usability testing and providing actionable feedback to the development team.
- Streamlined regression testing process with the implementation of automated testing tools.
- Reduced the number of production issues by performing rigorous stress and performance tests on software applications.
- Contributed to the successful launch of new products through meticulous testing of pre-release builds, ensuring a polished end-user experience.
- Monitored trainee progress, providing feedback to improve performance and confidence.
- Listened to users, communicated training and translated technical information into easily understood terms.
- Prepared and delivered instructor-led training sessions for virtual product suite.
- Built and maintained professional relationships with vendors and suppliers.
Customer Service Manager
Green Valley Disposal
02.1990 - 09.1993
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Certified Network Engineer - Network And System Administration
Novell Networking
San Jose, CA04.1994
Computer Networking
De Anza College
Cupertino, CA06.1983
High School Diploma -
Homestead High School
Cupertino, CA06.1981
Skills
- Telephone Etiquette
- Effective Communication
- Operations Support
- Computer Skills
- Community Service
- Positive Attitude
- Project Oversight
- Teamwork and Collaboration
- Relationship Building
- Resource Coordination
- Project management
- Empathy and compassion
- Interpersonal skills
- Conflict resolution
- Active listening
- Problem-solving abilities
- Emotional Awareness
- Organized and Efficient
Timeline
Patient Scheduler/Healthcare Customer Service Representative
Affinity Medical Group
01.2012 - 06.2017
Customer Service Manager
Gold Star Gymnastics
03.2002 - 01.2010
Network Administrator
Green Team Industries /Green Valley Disposal
06.1994 - 02.2004
Software Trainer
Green Valley Disposal/ Green Team Industries
09.1993 - 08.1994
Customer Service Manager
Green Valley Disposal
02.1990 - 09.1993
Certified Network Engineer - Network And System Administration
Novell Networking
Computer Networking
De Anza College
High School Diploma -
Homestead High School