Lenae Lugo
Ridgecrest,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Trainable and committed to creating a warm and inviting atmosphere in any work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Kristy's Family Restaurant
01.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Babysitter
Resources Upon Request
01.2020 - Current
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Math Tutor
Resources Upon Request
01.2024 - Current
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
- Provided constructive feedback on homework assignments, helping students identify areas for improvement and develop stronger study habits.
Restaurant Hostess
Mac's International
05.2021 - 07.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
Apprentice
Teresa's Auto Body
01.2021 - 05.2021
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Answered multi-lined phone system to assist callers.
- Provided clerical support by copying, faxing, filing, and organizing documents.
Education
Associate of Science - Nursing
Cerro Coso Community College
Ridgecrest, CA05.2025
High School Diploma -
Burroughs High School
Ridgecrest, CA05.2023
Skills
- Motivating and Encouraging
- Service Orientated
- Relationship Building
- Conflict and Complaint Resolution
- Safety awareness
- Strong multitasking
Certification
- CPR Certification- 2021
- First Aid + AED Certification- 2021
- Food Handlers Certification- 2022
Timeline
Math Tutor
Resources Upon Request
01.2024 - Current
Waitress
Kristy's Family Restaurant
01.2023 - Current
Restaurant Hostess
Mac's International
05.2021 - 07.2022
Apprentice
Teresa's Auto Body
01.2021 - 05.2021
Babysitter
Resources Upon Request
01.2020 - Current
Associate of Science - Nursing
Cerro Coso Community College
High School Diploma -
Burroughs High School
- CPR Certification- 2021
- First Aid + AED Certification- 2021
- Food Handlers Certification- 2022
Similar Profiles
Sophie AdamSophie Adam
Cleaner at Kristy's KleaningCleaner at Kristy's Kleaning
Kaden BellKaden Bell
Crew Trainer at Murphy's Family RestaurantCrew Trainer at Murphy's Family Restaurant
Taylor TimlickTaylor Timlick
Server at Smitty's Family RestaurantServer at Smitty's Family Restaurant