Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Lena E Otiankouya

Student
Gardner,Kansas

Summary

Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Peer Mentor with experience mentoring students to achieve good academic results. Expertise in time management and strategic planning. Communicative and reliable individual with genuine desire to help peers and willingness to learn and share information. Committed and hardworking student with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

4
4
Languages
6
6
years of post-secondary education
2
2
years of professional experience

Work History

Academic Peer Mentor

University Of Missouri- Kansas City
Kansas City, MO
01.2021 - Current
  • Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
  • Shared information about student life, academic offerings and healthy decision making with peer mentees.
  • Assessed students' knowledge, comprehension and study habits to track progress and set realistic goals.
  • Presented and drafted various scheduling options for students to help allocate time for classes, extra work and free time.
  • Attended and led meetings with other peer mentors to offer support and standardize resource offerings.
  • Maintained impeccable grade point average and provided exceptional tutoring across each respective subject of discipline.
  • Facilitated and organized events and trainings for other mentors to learn innovative ways to coach and inspire peers.
  • Worked with peers speaking English as second language, supporting individual progress despite unique barriers.
  • Collaborated with teachers and administrators in development, evaluation and revision of school programs and in preparation of master schedules for curriculum offerings.
  • Instructed individuals in career development techniques, such as job search and application strategies, resume writing and interview skills.
  • Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
  • Counseled students regarding educational issues such as course and program selection, class scheduling and registration and career planning.

Student Technical Assistant

University of Missouri
Kansas City, Missouri
09.2019 - 04.2020
  • Oversaw film gears for the film production department at UMKC
  • Operated with students and faculty, checking in and checking out cameras, tripods, light kits and a variety of other film equipment.
  • Partnered with UMKC's Roo News Media during production.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Resolved problems, improved operations and provided exceptional service.
  • Received and processed stock into inventory management system.

Customer Service Representative

Quest Diagnostics
Lenexa, Kansas
04.2019 - 08.2019
  • As a team member, I delivered critical and abnormal lab results to medical doctors, medical facilities, and state prisons.
  • I have learned to operate using the ADT system, Optimaxx and PLS, which are essential to delivering lab results and doing well.
  • Throughout my journey at Quest Diagnostics, I have learnt the importance of communication, self-control, and patience.
  • I have learned to adapt myself to such situations and shift my attitude to focus on my finding the solutions instead of allowing the stress to control my circumstances.
  • Quest Diagnostics as taught me the importance of loving and being passionate about the service you provide to others.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.

Customer Service Cashier

Walmart Supercenter
Overland Park, Kansas
06.2018 - 04.2019
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Restocked and organized merchandise in front lanes.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Performed cash, card and check transactions to complete customer purchases.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register to record all transactions accurately and efficiently.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.

Education

High School Diploma -

Olathe North High School
08.2015 - 05.2019

Bachelor of Arts - Digital Communications And Media

University of Missouri - Kansas City
Kansas City, MO
08.2019 - Current

Skills

    Advisory

undefined

Interests

Technical Writing

Criminology

Marketing

Culture and Languages

History

Timeline

Academic Peer Mentor

University Of Missouri- Kansas City
01.2021 - Current

Student Technical Assistant

University of Missouri
09.2019 - 04.2020

Bachelor of Arts - Digital Communications And Media

University of Missouri - Kansas City
08.2019 - Current

Customer Service Representative

Quest Diagnostics
04.2019 - 08.2019

Customer Service Cashier

Walmart Supercenter
06.2018 - 04.2019

High School Diploma -

Olathe North High School
08.2015 - 05.2019

Similar Profiles

CREATE PROFILE
Lena E OtiankouyaStudent