Lenae Parker

• Collaborated with staff members to enhance customer service experience and effective client satisfaction rates.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided consignment services for 2 different stores resulting in profit of $800 per month.

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• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Assisted in development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within local area.
• Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Called and faxed pharmacies to submit prescriptions and refills.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Completed EKGs and other tests based on patient presentation in office.
• Verified patient insurance coverage and collected required co-payments

• Made food according to standard recipes with requested changes for customer satisfaction.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Distributed food during busy peak periods to drive customer satisfaction.
• Planned and organized food preparation activities from chopping ingredients to plating.
• Prepared food orders to support waitstaff and other team members.
• Measured, mixed and cooked ingredients following directions and nutritional restrictions.
• Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.

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• Mentored new hires on company policies, procedures, and software systems for efficient onboarding.
• Improved order processing efficiency by streamlining workflows and implementing best practices.
• Reduced order errors by conducting thorough quality checks and implementing corrective actions.
• Handled escalated customer complaints professionally, resolving issues in timely manner to maintain client relationships.
• Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Optimized inventory management processes, ensuring accurate stock levels and timely order fulfillment.
• Managed high-volume orders during peak seasons, maintaining accuracy and timeliness of deliveries.
• Wrote and delegated product descriptions, supporting accurate product advertisement and representation.
• Submitted purchase orders for materials necessary to support productive operations.
• Working from home for the last 2 years of employment.
• Took disciplinary action when encountering performance issues, providing ample opportunities for remediation and personal growth.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Implemented project management techniques to overcome obstacles and increase team productivity.

• Selling products on eBay, and Facebook marketplace
• Interacting with customers and taking care of any questions or concerns
• Worked with customers to understand needs and provide excellent service.
• Improved operations through consistent hard work and dedication.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Learned how to source and photograph items, post listings, optimize listings for SEO, ship items domestically and internationally, handle customer service issues, manage inventory, and promote listings through various mediums (e.g., social media). Have experience on how to drop ship.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Restocked and organized merchandise in front lanes.
• Greeted customers entering store and responded promptly to customer needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Handled cash with high accuracy and took care to check bills for fraud.
• Performed cash, card and check transactions to complete customer purchases.