Lenae Powell
Trenton,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
NJ Department of Environmental Protection
02.2024 - Current
- Managing office administrative tasks for the department, collaborating with personnel to improve operational efficiency, while providing additional support to the Bureau
- Promptly handling corresponding emails, transferring phone calls, organizing staff meetings and calendars
- Creating payment invoices to be approved and processed, while appropriately handling sensitive files and maintaining records.
Administrative Assistant
Board of Public Utilities (Reliability and Security)
11.2018 - 03.2023
- Assisted Supervisor and Director with clerical support for daily office responsibilities, scheduled/organized Director’s calendar and travel plans
- Composed inter-office correspondence correctly and promptly
- Assisted with updating and scanning essential case files into InfoShare database, provided excellent customer service to external and internal communications
- Actively used Microsoft Office Suite to effectively manage office tasks.
Administrative Assistant
Related Management
05.2017 - 10.2018
- Assisted property management with office procedures and operations and screening incoming leasing inquiries
- Provided administrative assistance with annual recertification and tenant/landlord relations
- Created marketing and advertisement strategies, supplied property information to the public, toured apartment units and racked leasing prospects
- Responsible for handling payable & receivable accounts and general administrative duties/functions
- Oversaw special company assigned projects and organized tenant relations event and activity planning.
Administrative Coordinator
Fairfax County Skill Source Center
01.2013 - 12.2016
- Directly responsible for answering multi-line switchboard for public clients daily
- Organized department employees schedule and maintained office calendar
- First point of contact in handling all customer inquiries
- Operated fax, copier, and sent daily emails to correspond with customers
- Maintained office files, and prepared new client paperwork
- Reviewed documents and maintained contact database system while providing back-office support.
Front Desk Administrator
Massage Envy
12.2011 - 01.2013
- Scheduled appointments up by phone, filed spa paperwork, informed guests of available spa services and upgraded programs and incentives
- Greeted clients while assisting with requests for special services
- Responsible for selling new salon services and retail products to all clients with the goal of increasing Spa sales revenue
- Checked in members promptly for their appointments while accurately maintaining client database
- Responsible for handling customer complaints and escalated issues in absence of higher-level management.
Customer Service Coordinator
TJX Companies Inc.
08.2009 - 12.2011
- Collaborated with customer service team members to give exceptional service to customers
- Reviewed, evaluated, and completed customer facility recommendation forms
- Processed and approved employee work schedules, assisted with the employee training and development of all new hires
- Handle all cash deposit withdrawal transactions
- Processed and approved employee background checks
- Direct liaison between employees and higher-level management staff.
Education
Business Management -
Northern Virginia Community College (NVCC)
Alexandria,VA09.2011
Skills
- Ability to thrive in demanding environments requiring a high degree of productivity and office management
- Strong ability to work independently and cohesively with fellow team members
- Well-developed skills in prioritizing, organization, decision making, and time management
- Proficient in Microsoft office software, clerical skills, scheduling, data entry and budgeting
Timeline
Administrative Assistant
NJ Department of Environmental Protection
02.2024 - Current
Administrative Assistant
Board of Public Utilities (Reliability and Security)
11.2018 - 03.2023
Administrative Assistant
Related Management
05.2017 - 10.2018
Administrative Coordinator
Fairfax County Skill Source Center
01.2013 - 12.2016
Front Desk Administrator
Massage Envy
12.2011 - 01.2013
Customer Service Coordinator
TJX Companies Inc.
08.2009 - 12.2011
Business Management -
Northern Virginia Community College (NVCC)
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