Summary
Overview
Work History
Education
Skills
Equestrian Jumper
Timeline
Generic

Tess Cea

New Fairfield,CT

Summary

Proven Animal Caretaker with a track record of enhancing client retention by 20% at Rover.com through exceptional pet handling and communication skills. Demonstrated dependability in diverse roles, including reception and cashier positions, by prioritizing customer satisfaction and meticulous attention to detail. Renowned for building trust and achieving results through a genuine love for animals and professional excellence.

Overview

5
5
years of professional experience

Work History

Animal Caretaker

Rover.com
05.2022 - Current
  • Prepared food and water following instructions from pet owners.
  • Exercised animals regularly with walks and rigorous play activities.
  • Communicated professionally with pet owners via phone, email, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
  • Increased client retention rate through excellent communication skills and genuine love for animals.
  • Conducted initial consultations with new clients to understand their pets' routines and care preferences, setting stage for successful engagements.

Receptionist

Berry College Student Work Program
08.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Cashier

The Market at Pound Ridge Square
05.2019 - 09.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Bachelor of Science - Communications Focusing On Film And Production

Berry College
Rome, GA
05.2026

Skills

  • Pet handling
  • Animal Care
  • Basic maintenance
  • Medication Administration
  • Exercising and playing
  • Honest and Dependable

Equestrian Jumper

Equestrian Jumpers are horses that compete in jumping competitions by clearing a series of obstacles as quickly as possible without incurring any faults.  The challenge of clearing obstacles, the mental and physical benefits, and the ability to work with a horse has a certain desirable quality.

I started riding at 7 years old and from my first ride until now I can honestly say its the most amazing experience to become one with this 900 pound animal.  The speed and agility of the horse just adds another dimension to the connection with the horse. Its a very liberating feeling to gallop a horse down a long stretch of a field and to know that you are both completely dependent on each other to stay safe.

Timeline

Animal Caretaker

Rover.com
05.2022 - Current

Receptionist

Berry College Student Work Program
08.2021 - Current

Cashier

The Market at Pound Ridge Square
05.2019 - 09.2020

Bachelor of Science - Communications Focusing On Film And Production

Berry College
Tess Cea