Lenaj Boyd
Indianapolis,IN
Summary
Home Health Aide with background working with community healthcare organizations, delivering support to practitioners and patients. Provides clinical and administrative assistance, primary healthcare and emergency response services. Passionate about educating patients on maintaining healthy lifestyles. Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients. Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude.
Overview
7
7
years of professional experience
Work History
Home Health Care Aide
First Call Residential Living
07.2017 - 04.2022
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Meal Server
IHOP
03.2017 - 10.2018
- Cultivated warm relationships with regular customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Inspected dishes and utensils for cleanliness.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Housekeeper/Front Desk Agent
Embassy Suites
06.2015 - 06.2016
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Prepared reports on guest satisfaction levels and other metrics.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Enforced policies and procedures to increase efficiency.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected room deposits, fees, and payments.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Stored guest valuables in safe and individual boxes for security.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
Education
High School Diploma -
Pike High School
Indianapolis, IN06.2015
Skills
- Interpersonal Communications
- Light Housekeeping
- Medical Histories and Vital Statistics
- Stroke Patient Care
- Household Chores
- Behavior Redirection
- Status Updates
- Compassionate Client Care
- Medication Administration
- Clinical Documentation and Reporting
- Personal Grooming Care
- Household Support
- Schedule Management
- Professional Relationships
- Mobility Support
- Nutritional Meal Preparation
- Bathing and Dressing
- Activities of Daily Living (ADLs)
- Physician Communication
- Knowledge of State Regulations
- Mental Health Support
- Garbage Disposal
- Special Needs Care
- Companionship and Emotional Support
- Daily Charting
- Observational Skills
- Dietary Needs
- Safety Behaviors
- Client Direct Care
- Patient and Family Interaction
- First Aid and Safety
- Launder Linens
- Patient Care
- Infection Control Procedures
- Sanitizing Surfaces
- Dressing Assistance
- Home Health and Hospice
- Wheelchair Support
- Documentation
- Customer Satisfaction
- Household Management
- Developing Client Trust
- Housekeeping
- Supporting Daily Living Needs
- Meal Preparation
- Medical Charting
Timeline
Home Health Care Aide
First Call Residential Living
07.2017 - 04.2022
Meal Server
IHOP
03.2017 - 10.2018
Housekeeper/Front Desk Agent
Embassy Suites
06.2015 - 06.2016
High School Diploma -
Pike High School
CPR Certification
This training came through the Red Cross organization.
CPR Certification
This training came through the Red Cross organization.