LeNajah Knight
Phenix City
Summary
To combine my previous experience Customer Service and extensive knowledge of banking procedures, utilizing my education with the ability to adapt and grown to ensure an exceptional banking and finance experience.
Experienced with payroll management, including accurate data entry and discrepancy resolution. Utilizes payroll software to ensure compliance with federal regulations and organizational policies. Track record of collaborating effectively within teams and maintaining high standards of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Member Service Representative II
Service Credit Union
05.2019 - Current
- Member Service Representative II (40 hours a week, full time)
- Cash handling: can process U.S
- And Foreign currency transactions
- Non Cash Handling: can assist with Euro Bill Payments, Visa Cash Advances, Wire transfers, Online Banking, and Shared Branching
- New Accounts and Loan Training: Completed training courses in LMS, has had2 weeks of hands-on training in Loan Department, can open and close accounts
- Loan Service Representative (40 hours a week, full time)
- Open and service new accounts
- Initiate consumer loans to include auto, personal, and visa
- Funding consumer loans
- Has lending authority to approve or decline loan applications
- Plan and execute community events
- All other duties assigned by management
Member Service Representative
Navy Federal Credit Union
09.2017 - 10.2018
- Member Service Representative (40 hours a week, full time)
- Assist members with submitting personal/auto loans, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assigned
Little Apple Veterinary Hospital
01.2017 - 01.2017
- 90 Hours Externship
- Communication frequently with veterinarians and veterinarian assistants regarding animal prognosis and care plans
- Assisted veterinarians in examining animals
- Monitored animals recovering from surgery
- Assisted veterinarians with surgical procedures
- Prioritized animal safety and comfort consistently
- Adhered to high standard of safety, cleanliness, professionalism
Assistant Teacher
Hope Lutheran Early Learning Center
01.2016 - 01.2016
- Assistant Teacher (30 hours a week, part-time)
- Created Stimulating educational and recreational environment to enrich children's minds, develop critical thinking abilities, and establish positive social behaviors
- Monitored children in different play areas and reinforced safety policies and procedures to safeguard children
- Maintained open lines of communication with parents to inform them of special events, holidays, child's progress and behavior, or changes in policies and procedure
- Fostered meaningful relationships with lead teachers, children and parents to promote program and organizational missions
IQOR
01.2015 - 01.2015
- Handled Multiline phone system, accepting incoming calls for Capital One Customer Service center
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills requests of payment arrangements and completing payment transactions
Charlotte Russe
01.2012 - 01.2015
- Welcomes customers by greeting them; offering them assistance
- Directs customers by escorting them to racks and counters; suggesting items
- Advises customers by providing information on products
- Helps customer make selections by building customer confidence; offering suggestions and opinions
- Processes payments by totaling purchases; processing checks, cash, and store or other credit cards
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
- Contributes to team effort by accomplishing related results as needed
Education
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Animal Behavior College
Valencia, CAundefined
Trident Technical College
01.2015
High School Diploma - undefined
West Ashley High School
01.2012
Skills
- Effective Communication Skills
- Effective Leadership Skills
- Effective Team-building Skills
- Effecting Comprehension Skills
- Payroll software expertise
- Timekeeping systems
- Multi-tasking
- Federal pay regulations
- Customer service
- Problem-solving
- Attention to detail
Certification
- Certified Veterinarian Assistant
- Pet CPR
Timeline
Member Service Representative II
Service Credit Union
05.2019 - Current
Member Service Representative
Navy Federal Credit Union
09.2017 - 10.2018
Little Apple Veterinary Hospital
01.2017 - 01.2017
Assistant Teacher
Hope Lutheran Early Learning Center
01.2016 - 01.2016
IQOR
01.2015 - 01.2015
Charlotte Russe
01.2012 - 01.2015
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Animal Behavior College
undefined
Trident Technical College
High School Diploma - undefined
West Ashley High School
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