Lena K. Vann
Manhattan Beach,California
Summary
Mission-driven leader with a diverse background in consulting, management, and healthcare seeking to transition into the nonprofit or social impact sector to contribute to meaningful and impactful work. Proven success in strategic planning, operations, and process improvement, with the ability to drive organizational growth and efficiency. Skilled in cultivating meaningful relationships across all levels of the organization, driving key initiatives and promoting collaboration. Passionate about leveraging leadership and management skills to create positive change and support communities in need.
Overview
23
23
years of professional experience
Work History
Director of Operations - Interim
Westchester Endodontics
01.2022 - Current
- Researched, selected and migrated to a new human resources system which reduced cost, centralized employee documents and increased operational efficiencies
- Negotiated fee schedules with insurance carriers resulting in increased payment for services
- Transitioned to new payment processing system which reduced fees by approximately 50% and provided analytics and reporting to better track financial health of the practice
- Implemented in-office and online banking protocols to streamline banking and safeguard against fraudulent activity
- Digitized practice operations, including automation of appointment reminders, patient forms, reviews and email marketing
- Revised all human resource paperwork, including new hire paperwork, office notifications and employee handbook
- Identified and interviewed candidates
Contractor
Twitter
03.2014 - 05.2014
- Streamlined the Twitter Mirror / Vine 360 scheduling process
- Created 25+ training and reference documents for staff and partners and organized a hub for materials in Confluence
- Organized all Twitter Mirror sets to facilitate scheduling and deployment
Manager
PricewaterhouseCoopers
01.2011 - 01.2012
- Conducted operational assessments and supported process improvement efforts for a large medical group’s auditing and business systems and reporting units, including Quality Assurance, Medical Review and Interventional Radiology
- Conducted gap analyses to identify opportunities for improvement and increased departmental efficiencies by creating policies and procedures, data capture and reporting tools
- Supported operational and risk mitigation analyses for NCI designated cancer facility seeking to shift its physician alignment strategy and move to a Foundation model
- Managed the vendor selection process for a specialty hospital seeking to partner with a Management Services Organization (MSO)
- Served as project manager and liaison between hospital, medical group, MSO, and external legal counsel during period of major transformational change for specialty hospital
- Served as Project Coordinator for 25 targeted initiatives with large healthcare provider
- Tracked and communicated progress, risks and dependencies across all initiatives to department leadership
- Managed large scale education effort for 37 physician specialties
- Performed quality reviews of all training material and oversaw production and distribution of material by third party vendor to all hospitals
- Assisted in the development of a transition proposal and comprehensive project plan for a health plan’s bid on an $18 billion service contract offered by the Department of Defense (DoD)
- Developed Business Requirement Documents for health plan to assist in the planning and implementation of a Group Medicare Advantage Part D (GMAPD) product
- Supported a long-term public health project for the State of California by assisting in the development of comprehensive manuals on healthcare surge preparedness for Payers, Hospitals, and Alternate Care Sites
- Designed and helped facilitate Collaborative Design Sessions (CDS) aimed at establishing strategic goals, initiatives and metrics for provider and payer organizations
General Manager
Garfield Health Center Medical Group, Inc.
01.2004 - 01.2007
- Grew annual earnings over 40% through process and performance improvement and new market identification
- Tripled monthly collections and lien settlements through training and development of new processes during a period of new industry regulations which posed major challenges to providers
- Implemented cost saving initiatives, such as outsourcing non-core competencies and automating business processes
- Designed and executed a marketing strategy which increased community awareness and resulted in new patient generation
Manager of Business Affairs
Z-A Management/Work Injury Network Medical Group
01.2003 - 01.2004
- Worked closely with CEO and general manager to identify strategic and growth initiatives and led such initiatives
- Repeatedly improved performance and profitability of suboptimal departments and clinics
- Led team’s transition after acquisition of a multi-million dollar orthopedic practice
- Managed four clinics and 40 employees at all levels, including physicians, other managers, and administrative staff
Office Manager
Z-A Management/Work Injury Network Medical Group
01.2002 - 01.2003
Education
Masters of Business Administration (MBA) -
Paul Merage School of Business, University of California, Irvine
01.2007
Bachelor of Arts - International Development Studies
University of California, Los Angeles
01.2002
Skills
- Operational Efficiency
- Strategic Planning
- Strategic Planning and Execution
- Employee Training & Development
Languages
Arabic
Spanish
Timeline
Director of Operations - Interim
Westchester Endodontics
01.2022 - Current
Contractor
Twitter
03.2014 - 05.2014
Manager
PricewaterhouseCoopers
01.2011 - 01.2012
General Manager
Garfield Health Center Medical Group, Inc.
01.2004 - 01.2007
Manager of Business Affairs
Z-A Management/Work Injury Network Medical Group
01.2003 - 01.2004
Office Manager
Z-A Management/Work Injury Network Medical Group
01.2002 - 01.2003
Masters of Business Administration (MBA) -
Paul Merage School of Business, University of California, Irvine
Bachelor of Arts - International Development Studies
University of California, Los Angeles
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