LENA WALKER
Mesquite,Texas
Summary
Experienced with handling customers/ patient's interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Certified Medical Assistant
Texas Health
06.2023 - Current
- Obtained insurance authorizations for prescribed medications or treatments.
- Answered 100-500 telephone calls per day such as scheduling appointments, results, and filing paperwork. In person inquiries with friendly demeanor and full knowledge of billing department processes.
- Reduced patient wait times with effective triage and resource allocation strategies.
- Utilized strong clinical judgment to prioritize urgent situations and effectively triage patients in need of immediate attention.
Certified Medical Assistant
Precision Spine Care
03.2021 - 03.2023
- Supported clinic administration tasks such as scheduling appointments, updating patient records, and coordinating referrals to specialists when necessary.
- Demonstrated excellent problem-solving skills when addressing complex patient concerns or navigating unexpected challenges during shifts.
- Managed high call volumes such as 100-200 calls while providing exceptional customer support and maintaining professional composure.
Lead Medical Assistant
Sound Physicians
04.2020 - 03.2021
- Triaged up to 100 incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
Testing Site Specialist/COVID-19 Vaccinator
Curative Inc
03.2019 - 05.2020
- Worked at a mobile Covid testing site assisting 300-500 people a day.
- Instructed Patients on how to oral swab their mouths for cover test
- Increased client satisfaction by providing timely updates and addressing concerns efficiently.
Education
High School Diploma -
John Tyler High School
Tyler, TX06.2013
Certified Clinical Medical Assistant - Medical
Tyler Junior College
Tyler, TX06.2017
Skills
- Appointment scheduling / Customer service
- Remote office availability / Microsoft office
- Calm and professional under pressure
- Multi-line phone talent / Data entry
- HIPAA compliance / Patient triage
Timeline
Certified Medical Assistant
Texas Health
06.2023 - Current
Certified Medical Assistant
Precision Spine Care
03.2021 - 03.2023
Lead Medical Assistant
Sound Physicians
04.2020 - 03.2021
Testing Site Specialist/COVID-19 Vaccinator
Curative Inc
03.2019 - 05.2020
High School Diploma -
John Tyler High School
Certified Clinical Medical Assistant - Medical
Tyler Junior College
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