Summary
Overview
Work History
Education
Skills
Timeline
Barista

Lena M. Hayes

Carbondale,Illinois, Il.

Summary

My goal is to provide a company with 34+ years of experience in management in a diverse background and 25 years of experience in the medical industry, from strong leadership skills, to customer service. I also work well with multiple tasking, time management, project management and the ability to work with others or independently.

Overview

34
34
years of professional experience

Work History

Certified Nursing Assistant

Reflection Memory Care
Carterville, IL
02.2022 - 03.2023
  • CNA, Digital charting, Shower and bathing, Feeding, Serving, assisting patients with personal care, assisting patients to meals, assisting patients in activities, Laundry, picking up patient’s rooms, redirecting patients, Cleaning Room and Assist kitchen with passing of meals and drinks, etc
  • Traveling CNA, QMAP, Sitter, Bath and Showers, Patient care, Activities, Memory Care, LTC, Rehabilitation center.

Surgery Scheduler

Rocky Mountain Regional Veteran Affairs Medical Center, Wheeling St
Aurora, Co.
06.2019 - 11.2021
  • ENT Tech, Urology Tech, Clinic and, , Inventory, Procedure setups, Data Entry, Medical Records, sending and picking up equipment to/from SPS, Stocking, Emails and Messages, Alerts, ordering lasers from Vendors, Clintech, Surgery meetings, PVR’s, Catheter changes, SPT changes, Faxing, etc
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Coordinated with facilities to set up surgeries for 7 Urology specialist.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Prepped operating rooms and booked necessary equipment and supplies.
  • Communicated surgery requirements to nursing teams for smooth operation delivery.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Assisted with medical coding and billing tasks.

Certified Medical Assistant, Surgery Tech

Loyal Source Government Staffing
Denver, CO
04.2018 - 09.2021
  • Clinic Tech, Urology Scheduler, Urology and ENT Consults Scheduling, Inventory, Data entry, Medical records, worked with ENT and Urology clinics, Hospitals, etc.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Updated patient records to reflect upcoming surgeries and medical histories.

Traveling Certified Nursing Assistant

SOS Healthcare Staffing
Denver, Co
12.2014 - 04.2018
  • Sitter, ER department, ICU Tech, Med Tech, Med Surgery CNA, Hospital, Same day surgery, Rehabilitation, MA, Surgery Tech, OR Scheduling, Consults Scheduling, Inventory, Data entry, Medical records, Worked with ENT and Urology clinics, QMAP

Education

Master Of Applied Business - Business Management Administration Health Care

Colorado Technical University
Colorado Springs, CO

Associate Of Applied Business - Business Management/Administration, HR, Accounting

Sanford Brown College
Collinsville IL
05.2010

Certified - Nursing Assistant

Lewis and Clark Comm. College
Godfrey, IL
12.1999

Skills

  • Clinical and Surgery, Procedural Scheduling
  • BLS
  • Sterilization of Surgical and Procedural equipment
  • Ordering equipment and supplies from Vendors for Surgery
  • Catheter replacement and Sterilization of procedure
  • Microsoft (Word, Spreadsheets Excel, Outlook, etc)
  • Medical Coding
  • Answering Multiple calls
  • Emails, Reports, Logs, Meeting
  • Hospital care
  • Hospice care
  • Medical Records Management
  • Medication Assistance
  • Grooming and Bathing Assistance
  • Charting Expertise
  • Quality Assurance Controls
  • Quick Problem Solver
  • Light Housekeeping
  • Efficient and Reliable Team Player
  • Activity Planning
  • Medical Procedures Understanding
  • Complex Problem-Solving
  • Interdisciplinary Communication
  • Dementia and Alzheimer's Knowledge
  • Medical Office Administration
  • Documenting Behavior
  • Recording Vital Signs
  • Activities of Daily Living (ADL) Support
  • Room Cleaning and Restocking
  • Nursing Assistance
  • Monitor Vitals
  • Observation Documentation
  • Transporting Patients
  • Infection Control Procedures
  • Output Monitoring and Reporting
  • Electronic Recordkeeping
  • Restock Shelves
  • Preparing Devices
  • Family Support and Assistance

Timeline

Certified Nursing Assistant

Reflection Memory Care
02.2022 - 03.2023

Surgery Scheduler

Rocky Mountain Regional Veteran Affairs Medical Center, Wheeling St
06.2019 - 11.2021

Certified Medical Assistant, Surgery Tech

Loyal Source Government Staffing
04.2018 - 09.2021

Traveling Certified Nursing Assistant

SOS Healthcare Staffing
12.2014 - 04.2018

Master Of Applied Business - Business Management Administration Health Care

Colorado Technical University

Associate Of Applied Business - Business Management/Administration, HR, Accounting

Sanford Brown College

Certified - Nursing Assistant

Lewis and Clark Comm. College

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Lena M. Hayes