Lenamarie Hegenauer
Montpelier,VT
Summary
Attentive Police Dispatcher bringing 4 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Police Dispatcher
South Burlington Police Department
07.2019 - Current
- Field emergency calls for police, fire, and EMS departments and responsible for collecting lifesaving information.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Uses established protocols and the computer-aided dispatch system (CAD) to determine appropriate actions to be taken
- Monitors and maintains the location and status of police, fire and other authorized agency united in the field
- Participates with the Administration in the development, implementation, and review of procedures
- Monitor radio communication channels for Police, Fire, Ambulance; Department of Public Works; Educational facilities; Local Government; and relay information to the appropriate authority
- Record and maintain accurate computerized summaries of all emergency call using C.A.D
- Acquired background information from authorities and prepared protection orders and subpoenas in conjunction with the legal division
Blood Lab Dispatcher
Trident USA
03.2017 - 03.2019
- Persistently dispatched all calls to technicians
- Focused on assigned dispatch areas
- Communicated and reported problems to the supervisor
- Informed clients of any delays on arrival or lab results
- Managed over 60+ employees (Phlebotomists) around the state and provided their assignments
- Monitored critical labs /linking and communicated with facilities about their patients results
- Investigated missing health records
Communication Technician
Emergency Management Of Hillsborough School
06.2016 - 03.2017
- Monitored school transportation
- Monitored intrusion alarms and equipment failure
- Proficiently navigated the CAD SYSTEM
- Prepared reports on daily incidences
- Dispatched resource officers
- Coordinated lock downs, lock ins, lock outs, evacuations, and accessed monitor control
- Dispatched local Law Enforcement, Fire Department, and EMS
- Tested security systems of the Hillsborough County owned property per County procedures
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalated crises
Education
A. A - Liberal Arts
Hillsborough Community College
Tampa, FL05.2017
Diploma -
Smithtown High School
Smithtown, NY06.2010
Skills
- Crisis Management
- Emergency Assistance
- Dispatch Operations
- Data Entry
- Complex Problem-Solving
- Multi-Line Phone Systems
- Secure Sensitive information
- National Crime Information Center (NCIC)
- CAD Proficiency
Accomplishments
Recognized with the Meritorious Service Award from Chief Shawn Burke of the South Burlington Police Department for successfully handling a potential Active Assailant incident at the University Mall with precision and effectiveness while working as a lone dispatcher.
References
- Lt. Christopher Bataille- 802-777-7197
Cbataille@Southburlingtonpolice.org
- Officer Morse- 802-839-8192
Jmorse@southburlingtonpolice.org
- Dispatcher Brendan Spedden- 802-318-3077
Bspedden@southburlingtonpolice.org
Certification
- Certified Communications Training Officer: Instructors Michelle Hunt & Ashley Happy, VSP Royalton
- NCIC Full Service Terminal Operator
Professional Trainings
- Crisis Communications
Instructor: Vince Dalfonzo, FBI National Academy
- Suicide Prevention
Instructor: Heidi Marshall, FBI National Academy
- The Art of Conversation
Instructor: Kirk Melquist, FBI National Academy
- Public Communication Best Practices for Law Enforcement in Critical Events Instructor: Gail Pennybacker and Ken White, FBI National Academy
- The Art of Persuasion
Instructor: Kirk Melquist, FBI National Academy
- Officer Down, “Surviving”
Instructor: Gene Cassidy, FBI National Academy
- Counterterrorism Awareness
Instructor: Glen Bartolomei, FBI National Academy
- The Dark Side of Emotional Intelligence
Instructor: Marian Coleman, FBI National Academy
- Jumpers- On going HOBAS Study
Instructor- Vince Dalfonzo, FBI Academy
- Introduction to Incident Command System
FEMA- Emergency Management Institute
- Basic Incident Command System for Initial Response
FEMA- Emergency Management Institute
- An Introduction to the National Incident Management System
FEMA- Emergency Management Institute
- Active Assailant Profile Evaluations
Leaders in Public Safety Communications Employee Selection
- Integrated Communications Assessment Tactic
South Burlington Police Department
- Diversity, Equity and Inclusion Workshop
Instructor: Maria Avila, PhD Associate Professor of Pediatrics
- TacMed / Trauma Care
South Burlington Police Department
Timeline
Police Dispatcher
South Burlington Police Department
07.2019 - Current
Blood Lab Dispatcher
Trident USA
03.2017 - 03.2019
Communication Technician
Emergency Management Of Hillsborough School
06.2016 - 03.2017
A. A - Liberal Arts
Hillsborough Community College
Diploma -
Smithtown High School
- Certified Communications Training Officer: Instructors Michelle Hunt & Ashley Happy, VSP Royalton
- NCIC Full Service Terminal Operator
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