Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Professional Trainings
Timeline
Generic

Lenamarie Hegenauer

Montpelier,VT

Summary

Attentive Police Dispatcher bringing 4 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Police Dispatcher

South Burlington Police Department
07.2019 - Current
  • Field emergency calls for police, fire, and EMS departments and responsible for collecting lifesaving information.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Uses established protocols and the computer-aided dispatch system (CAD) to determine appropriate actions to be taken
  • Monitors and maintains the location and status of police, fire and other authorized agency united in the field
  • Participates with the Administration in the development, implementation, and review of procedures
  • Monitor radio communication channels for Police, Fire, Ambulance; Department of Public Works; Educational facilities; Local Government; and relay information to the appropriate authority
  • Record and maintain accurate computerized summaries of all emergency call using C.A.D
  • Acquired background information from authorities and prepared protection orders and subpoenas in conjunction with the legal division

Blood Lab Dispatcher

Trident USA
03.2017 - 03.2019
  • Persistently dispatched all calls to technicians
  • Focused on assigned dispatch areas
  • Communicated and reported problems to the supervisor
  • Informed clients of any delays on arrival or lab results
  • Managed over 60+ employees (Phlebotomists) around the state and provided their assignments
  • Monitored critical labs /linking and communicated with facilities about their patients results
  • Investigated missing health records

Communication Technician

Emergency Management Of Hillsborough School
06.2016 - 03.2017
  • Monitored school transportation
  • Monitored intrusion alarms and equipment failure
  • Proficiently navigated the CAD SYSTEM
  • Prepared reports on daily incidences
  • Dispatched resource officers
  • Coordinated lock downs, lock ins, lock outs, evacuations, and accessed monitor control
  • Dispatched local Law Enforcement, Fire Department, and EMS
  • Tested security systems of the Hillsborough County owned property per County procedures
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalated crises

Education

A. A - Liberal Arts

Hillsborough Community College
Tampa, FL
05.2017

Diploma -

Smithtown High School
Smithtown, NY
06.2010

Skills

  • Crisis Management
  • Emergency Assistance
  • Dispatch Operations
  • Data Entry
  • Complex Problem-Solving
  • Multi-Line Phone Systems
  • Secure Sensitive information
  • National Crime Information Center (NCIC)
  • CAD Proficiency

Accomplishments

    Recognized with the Meritorious Service Award from Chief Shawn Burke of the South Burlington Police Department for successfully handling a potential Active Assailant incident at the University Mall with precision and effectiveness while working as a lone dispatcher.

References

  • Lt. Christopher Bataille- 802-777-7197

 Cbataille@Southburlingtonpolice.org 

  • Officer Morse- 802-839-8192

Jmorse@southburlingtonpolice.org

  • Dispatcher Brendan Spedden- 802-318-3077

Bspedden@southburlingtonpolice.org

Certification

  • Certified Communications Training Officer: Instructors Michelle Hunt & Ashley Happy, VSP Royalton
  • NCIC Full Service Terminal Operator

Professional Trainings

  • Crisis Communications

Instructor: Vince Dalfonzo, FBI National Academy   

  • Suicide Prevention

Instructor: Heidi Marshall, FBI National Academy   

  • The Art of Conversation

Instructor: Kirk Melquist, FBI National Academy  

  • Public Communication Best Practices for Law Enforcement in Critical Events Instructor: Gail Pennybacker and Ken White, FBI National Academy
  • The Art of Persuasion

 Instructor: Kirk Melquist, FBI National Academy  

  • Officer Down, “Surviving”

   Instructor: Gene Cassidy, FBI National Academy  

  • Counterterrorism Awareness

Instructor: Glen Bartolomei, FBI National Academy   

  • The Dark Side of Emotional Intelligence

Instructor: Marian Coleman, FBI National Academy  

  • Jumpers- On going HOBAS Study

Instructor- Vince Dalfonzo, FBI Academy  

  • Introduction to Incident Command System

 FEMA- Emergency Management Institute   

  • Basic Incident Command System for Initial Response

FEMA- Emergency Management Institute  

  • An Introduction to the National Incident Management System

FEMA- Emergency Management Institute  

  • Active Assailant Profile Evaluations

 Leaders in Public Safety Communications Employee Selection   

  • Integrated Communications Assessment Tactic

South Burlington Police Department  

  • Diversity, Equity and Inclusion Workshop

Instructor: Maria Avila, PhD Associate Professor of Pediatrics  

  • TacMed / Trauma Care

 South Burlington Police Department

Timeline

Police Dispatcher

South Burlington Police Department
07.2019 - Current

Blood Lab Dispatcher

Trident USA
03.2017 - 03.2019

Communication Technician

Emergency Management Of Hillsborough School
06.2016 - 03.2017

A. A - Liberal Arts

Hillsborough Community College

Diploma -

Smithtown High School
  • Certified Communications Training Officer: Instructors Michelle Hunt & Ashley Happy, VSP Royalton
  • NCIC Full Service Terminal Operator
Lenamarie Hegenauer