Lena Naomi Bates
Ocala,FL
Summary
Highly motivated Social Work Grad student who desires to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Internship Student
Marshall I. Pickens Psychiatric Hospital
Greenville, SC
08.2022 - 12.2022
- Greeted patients and provided them with necessary paperwork to complete.
- Assisted in developing treatment plans for clients based on individual needs.
- Conducted assessments of patient's mental health history and current functioning.
- Observed therapy sessions and documented patient progress.
- Provided supportive counseling services to individuals, couples, families, and groups.
- Facilitated psycho-educational workshops related to mental health topics.
- Collaborated with interdisciplinary team members to ensure successful outcomes for clients.
- Participated in weekly case reviews and clinical supervision meetings.
- Maintained accurate documentation of all sessions, including progress notes, intake forms, discharge summaries.
- Developed therapeutic relationships with clients through active listening and empathetic communication skills.
- Implemented evidence-based interventions such as cognitive behavioral therapy techniques.
- Provided crisis intervention services when needed.
- Communicated effectively with other healthcare professionals regarding patient care plans.
- Utilized motivational interviewing strategies during individual therapy sessions.
- Utilized empathy and active listening to build relationships with clients.
- Maintained clinical documentation of goals and progress.
Mentor, At-Risk Youth
Pendleton Place Nonprofit
Greenville, SC
01.2022 - 03.2022
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Provided advice to mentees on career paths, job opportunities and educational options.
- Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
- Facilitated group activities for mentors and mentees to build relationships and foster collaboration.
- Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.
- Provided resources related to mental health awareness including stress management strategies.
Legal Assistant
Bruce C. Barry Law Office
Manhattan, KS
01.2021 - 08.2021
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
- Maintained client confidentiality in all matters.
- Assisted with document production and deposition preparation.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Prepared summaries of depositions, interrogatories and testimony for attorney review.
- Analyzed data related to cases for use in research or litigation purposes.
- Greeted clients upon arrival at office and provided assistance as needed.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
- Compiled financial records related to specific cases.
- Answered phones promptly while providing courteous customer service.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Filed clients' legal documents in relevant courts for processing.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Conducted thorough research and review of case information to assist attorneys.
Kennel Technician
Fort Riley Stray Facility
Fort Riley North, KS
10.2018 - 08.2019
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Maintained records of animal feedings, treatments and other updates.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Organized inventory of food, bedding supplies, toys and other items needed for animal care.
- Conducted behavior assessments on new arrivals to determine appropriate housing needs.
- Managed kennel facility by scheduling appointments, managing customer inquiries and maintaining a safe environment for both staff and animals.
- Provided humane treatment of all animals at all times.
- Exercised dogs regularly according to individual needs.
- Educated customers on proper pet care techniques.
- Conducted tours of the facility for prospective adopters.
- Assisted with the adoption process by providing information about available pets.
Server
Buffalo Wild Wings
Lawton, OK
08.2017 - 05.2018
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
Courtesy Technician
Lawton/Fort Sill Veterans Retirement Home
Lawton, OK
01.2016 - 09.2016
- Organized recreational activities for elderly clients, such as games and outings.
- Prepared meals and snacks according to dietary requirements.
- Helped with mobility issues by providing physical support.
- Transported elderly clients to appointments or social events.
- Encouraged independence while providing necessary assistance.
- Provided companionship and emotional support to clients.
- Facilitated communication between families and medical professionals.
- Developed relationships with clients based on trust, respect, dignity, compassion.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Engaged clients by conversing and participating in activities and hobbies.
- Improved patient outlook and daily living through compassionate care.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Redirected clients with memory issues, providing safety guidance protection.
- Helped clients get in and out of beds and wheelchairs.
Receptionist Manager
FOERSTER
Reutlingen, Germany
05.2012 - 07.2014
- Greeted and directed all visitors, clients, and customers in a professional manner.
- Organized and scheduled meetings for staff members and external stakeholders.
- Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.
- Coordinated travel arrangements for personnel as needed.
- Monitored the front desk area to ensure it was kept clean and organized at all times.
- Provided administrative support to executive team members when necessary.
- Answered phone calls promptly while routing them appropriately within the organization's structure.
- Performed data entry tasks related to customer information into computer databases for record keeping purposes.
- Collaborated with other departments regarding special projects or events that required reception assistance.
- Served as a liaison between the business' internal teams and external vendors or contractors when necessary.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Freight Forwarder
Hasenauer + Koch
Reutlingen, Germany
08.2008 - 07.2011
- Developed and maintained relationships with suppliers, carriers, and customers to ensure efficient freight forwarding services.
- Monitored the arrival of shipments and ensured documents were in compliance with customs regulations.
- Coordinated with overseas agents regarding documentation preparation and cargo tracking.
- Organized transportation of goods by air, sea or land to meet customer requirements.
- Created reports on shipment status for customers and management review.
- Reviewed invoices for accuracy and prepared billing documents for clients.
- Responded promptly to customer inquiries related to freight forwarding services provided.
- Maintained records of incoming and outgoing shipments including weight, volume, cost.
- Resolved any issues that arose during the freight forwarding process in a timely manner.
- Scheduled pick-ups and deliveries according to customer needs while optimizing transit times.
- Collaborated with various departments such as sales, accounting and operations on projects related to freight forwarding services.
Education
Master of Arts - Social Work
Florida State University
Tallahassee, FL05.2024
Bachelor of Arts - Sociology
Kansas State University
Manhattan, KS05.2020
Associate of Science - Allied Health
Cameron University
Lawton, OK05.2018
Skills
- Treatment Planning
- Client Needs Assessment
- Discharge Planning
- Client Documentation
- Trauma-Informed Therapy
- Client Confidentiality
- Life Skills Development
- Risk Assessment
- Cognitive Behavioral Therapy
- Crisis Intervention
- Crisis Assessment
- Patient-Centered Care
- Client Advocacy
- Case Documentation
- Fluent in English & German
- Community Resources
- Case Management
- CPR, First Aid, AED
- Written Communication
- Invoice Processing
- Travel Coordination
- Clerical Support
- Business Administration
- Spreadsheet Management
- Database Management
- Office Administration
Languages
German
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Internship Student
Marshall I. Pickens Psychiatric Hospital
08.2022 - 12.2022
Mentor, At-Risk Youth
Pendleton Place Nonprofit
01.2022 - 03.2022
Legal Assistant
Bruce C. Barry Law Office
01.2021 - 08.2021
Kennel Technician
Fort Riley Stray Facility
10.2018 - 08.2019
Server
Buffalo Wild Wings
08.2017 - 05.2018
Courtesy Technician
Lawton/Fort Sill Veterans Retirement Home
01.2016 - 09.2016
Receptionist Manager
FOERSTER
05.2012 - 07.2014
Freight Forwarder
Hasenauer + Koch
08.2008 - 07.2011
Master of Arts - Social Work
Florida State University
Bachelor of Arts - Sociology
Kansas State University
Associate of Science - Allied Health
Cameron University
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