Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Lenara Alimova

Seattle,WA

Summary

Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience.

Retail professional with solid background in customer service and store management. Known for enhancing shopping experience and streamlining daily operations. Valued team player with focus on collaboration and flexibility to adapt to changing needs. Strong in communication and problem-solving, consistently contributing to store success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Style Consultant

Target
11.2023 - 11.2024
  • Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
  • Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
  • Increased customer satisfaction by providing personalized style consultations and recommendations.
  • Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.

English Tutor

Self Employed Web
08.2018 - 08.2022
  • Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
  • Improved students' written and verbal English skills through personalized learning programs.
  • Taught students study techniques and strategies for succeeding on grammar and composition tests.
  • Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
  • Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.

Bookkeeper

Crimea-Product LLC
09.2016 - 05.2017
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

Assistant Manager

Crimean Product Company
08.2014 - 04.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Office Manager

DDC Market Group
07.2010 - 03.2014
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Bachelor's degree - English

Crimean University
05.2010

Skills

  • Client relationship building
  • Customer service
  • Merchandizing
  • Patience and empathy
  • Microsoft Word
  • Reliability and punctuality
  • Outfit coordination
  • Fashion history

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Certification

Driver's License

Languages

English
Ukrainian
Russian
Turkish
Elementary

Timeline

Style Consultant

Target
11.2023 - 11.2024

English Tutor

Self Employed Web
08.2018 - 08.2022

Bookkeeper

Crimea-Product LLC
09.2016 - 05.2017

Assistant Manager

Crimean Product Company
08.2014 - 04.2016

Office Manager

DDC Market Group
07.2010 - 03.2014

Bachelor's degree - English

Crimean University

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Lenara Alimova