Summary
Overview
Work History
Education
Skills
Accomplishments
coach football for 25 years
Timeline
Generic
Lenard Gray

Lenard Gray

Atlanta,GA

Summary

Reliable [lead custodian] dedicated to maintaining cleanliness for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Organized [lead custodian with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Dependable Janitor with comprehensive background in cleaning services and grounds maintenance. Exceptional attendance record. Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability. Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines. Conscientious sanitation professional skilled at safely and efficiently collecting [Type] and [Type] materials. Smoothly complete daily routes by using excellent multitasking and planning abilities. Competent team player with physical strength to lift heavy loads over extended time . Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Reliable and honest [Job Title] skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence. Seasoned facilities team member with expertise in cleaning, stocking and maintaining [Type] and [Type] facilities. Takes pride maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism. Team-oriented, punctual and hardworking. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Cleaning services professional successful at managing team of 6 custodians on variety of commercial maintenance projects. Brings extensive network of outside contacts for specialty repairs. Cleaning services professional successful at managing team of 6 custodians on variety of commercial maintenance projects. Brings extensive network of outside contacts for specialty repairs. Reliable lead custodian dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Cleaning services professional successful at managing team of 6 custodians on variety of commercial maintenance projects. Brings extensive network of outside contacts for specialty repairs. Cleaning services professional successful at managing team of 6 custodians on variety of commercial maintenance projects. Brings extensive network of outside contacts for specialty repairs. Reliable lead custodian dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Cleaning services professional successful at managing team of 6 custodians on variety of commercial maintenance projects. Brings extensive network of outside contacts for specialty repairs.

Overview

29
29
years of professional experience

Work History

Head Custodian

North Clayton High School
Atlanta, GA
11.2015 - Current
  • Completed routine floor stripping, sealing, and finishing.
  • Checked in and stocked inventory throughout facility.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Moved furniture for cleaning and set up for special events.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Reported vandalism or other damage to property to supervisor.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Assembled basic furniture and supplies for offices and other multi-use rooms.
  • Organized daily cleaning schedules for custodial team.
  • Kept building spaces premises clean inside and outside.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Reported damages and hazardous conditions to management for further action.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Supervised supplies in inventory and submitted reorder requests.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained floor cleaning and waxing equipment.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Operated buffers and burnishers to clean and polish floors.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.

Customer Service Manager

Family Dollars
Atlanta, GA
07.2007 - 11.2023
    • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
    • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
    • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
    • Followed through with client requests to resolve problems.
    • Took ownership of customer issues and followed problems through to resolution.
    • Researched and corrected customer concerns to promote company loyalty.
    • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
    • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
    • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
    • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
    • Kept accurate records to document customer service actions and discussions.
    • Developed and offered unique discount options to drive interest in new product lines.
    • Generated customer satisfaction surveys to analyze results into action plans.
    • Negotiated contracts with outside carriers to minimize costs to company and customers.
    • Addressed potential cancellations and offered catered solutions to retain accounts.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Created and reviewed invoices to confirm accuracy.
    • Collaborated with marketing department to launch and manage promotional activities and campaigns.
    • Collaborated with upper management to improve customer service processes and support structures company-wide.
    • Controlled resources and utilized assets to achieve qualitative and quantitative targets.

Construction Worker

John Gray Cleaning Service
Atlanta, GA
01.2000 - 10.2007
    • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
    • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
    • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
    • Operated power equipment to move materials and promote job efficiency.
    • Worked independently in fast-paced environment while meeting productivity and quality expectations.
    • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
    • Loaded, unloaded, and moved material to and from storage and production areas.
    • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
    • Gathered and disposed of worksite debris to remove safety hazards.
    • Measured dimensions of finished pieces for conformance to specifications.
    • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
    • Assisted with basic carpentry work such as installing wooden floors and crown molding.
    • Assisted with successful, time-sensitive renovations of various structures.
    • Observed safety regulations on job sites to minimize accidents.
    • Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
    • Followed blueprints and diagrams to complete projects according to specifications.
    • Assisted in constructing roads, bridges and other infrastructure projects to respond to economic, fiscal and environmental changes.
    • Worked with contractors and other tradespeople to meet project specifications and deadlines.
    • Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
    • Dug trenches and set up forms to specified requirements for concrete pours.
    • Conducted daily site inspections to identify potential safety hazards.

Plumber's Apprentice

Decker's
Atlanta, GA
05.1996 - 02.2000
  • Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Selected type and size of piping required for each project.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Offered guidance and training to junior team members.
  • Analyzed operation details to estimate time needed to complete assigned tasks.
  • Assisted licensed plumbers in installation and repair of plumbing systems.
  • Kept detailed records of work progress and customer interactions.
  • Read and interpreted blueprints and diagrams to verify project measurements and specifications.
  • Installed plumbing systems and fixtures in residential and commercial properties.
  • Cleaned and maintained plumbing tools and equipment to reduce potential downtime.
  • Followed safety practices and procedures to reduce on-site risks.
  • Installed water heaters and sump pumps in alignment with industry best practices to support customer satisfaction.
  • Inspected and tested existing plumbing systems for compliance with building codes.
  • Fabricated, repaired and maintained diverse piping systems according to project specifications.
  • Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
  • Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
  • Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
  • Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
  • Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
  • Measured, threaded, and cut materials to correct angles.
  • Fabricated piping pieces and components in line with design specifications for each system.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
  • Assisted with repairs to steam, drainage, and sewer lines.
  • Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
  • Prepared budgets and estimated costs for potential work on piping systems.
  • Reviewed blueprints and project specifications to determine correct plumbing solutions.
  • Operated ground microphones and listening discs to locate hidden water line leaks.
  • Inspected sewers and piping systems to assess quality and condition.
  • Kept detailed job records using [Software] to maintain up-to-date filing system.
  • Used clamps and brackets to attach pipes to walls, structures and fixtures.
  • Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
  • Filled pipe systems with water and air to determine location of leaks.
  • Cut and drilled holes in walls to permit passage of pipes.
  • Planned pipe system layout, installation and repair according to specifications.
  • Interpreted blueprints to determine locations, quantities, and sizes of materials required.
  • Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.

Landscape Foreman

John Gray Cleaning
Atlanta, GA
02.1995 - 08.1996
  • Assisted with weekly project planning and crew scheduling.
  • Maintained routine landscaping schedules to boost lawn health.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Operated skid steers, wheel loaders, forklifts, and yard goats.
  • Performed planting, watering, mulching, and edging of lawns.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
  • Installed and maintained landscapes at homes, offices, and parks.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Developed lasting customer relationships and grew network over time.
  • Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
  • Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
  • Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
  • Collaborated with engineers, architects and other professionals on projects to complete large jobs and meet strict deadlines.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Developed and implemented strategies for pest and disease control.
  • Installed lights, sprinklers and other outdoor features based on requirements.
  • Educated clients on proper care and maintenance of landscaping projects.
  • Created and maintained detailed records of landscaping projects for future reference.
  • Researched and identified appropriate plants and materials for landscaping projects.
  • Cultivated and replanted trees and plants to maintain landscaping areas.
  • Managed and coordinated installation of complex landscaping projects.

Education

Associate of Arts - HVAC Installation And Repair

Decker School of Construction
Atlanta, GA
02.1999

High School Diploma -

The Schools of Carver
Atlanta, GA
06.1996

Skills

  • Work Orders
  • Daily Progress Reports
  • Chemical Cleaners
  • Mechanical Troubleshooting
  • Employee Training
  • Customer Service
  • Company Quality Standards
  • Snow Removal
  • Technical Documentation
  • Plumbing Repairs
  • Budget Tracking
  • Asbestos Handling
  • Task Prioritization
  • MSDS Database Knowledge
  • Electric Clippers
  • Conflict Alleviation
  • HAZMAT Knowledge
  • Leaf Blowing
  • Daily Facility Operations
  • Time Management
  • Buffing and Waxing
  • Lawn Mowing
  • Handling Procedures
  • Supplies Delivery
  • Fixture Inventory
  • Policy and Procedure Enforcement
  • Gardening Products
  • Spill Cleanup
  • Floor Polishing
  • Crew Supervision
  • Preventive Maintenance
  • Work Planning
  • Maintenance Functions
  • Facilities Repair
  • Daily Workflows
  • Excellent Communication Skills
  • Grounds Security
  • Pneumatic Systems
  • Room Setup and Breakdown
  • Skilled Housekeeper
  • Dependable and Responsible
  • Team Collaboration
  • Detailed Instruction
  • Event Support
  • Hand Trucks
  • Accident and Injury Prevention
  • Inventory Restocking
  • Trash Pickup
  • Polish Furniture
  • Facility Opening and Closing
  • Equipment Upkeep
  • OSHA Standards
  • Facility Maintenance
  • Equipment Replacement
  • Basic Carpentry
  • Hazardous Chemical Handling
  • Carbon Monoxide Detectors
  • Job Status Updates
  • Emergency Response
  • Minor Repairs
  • Damage Reporting
  • Safe Waste Disposal Techniques
  • Timely Paperwork Completion
  • Guest Satisfaction
  • Waste and Recycling Management
  • Supply Replenishment
  • Facility Inspections
  • Cleaning and Sanitizing
  • Regulatory Standards
  • General Housekeeping
  • Attention to Detail
  • Biohazard Disposal
  • Company Safety Policies
  • Energy Consumption
  • New Employee Training
  • Communication and Interpersonal Skills
  • Customer Needs Assessments
  • Supply Inventory Management
  • Transport and Sorting
  • Schematic Diagrams
  • Hand and Power Tool Operation
  • Following Regulations
  • Site Inspection and Evaluation
  • Checklists and Recordkeeping
  • Laundry Services
  • Insecticide Spraying
  • Hospitality Management
  • Maintaining Building Security
  • Cleaning Solution Preparation
  • Sealant Application
  • Carpentry
  • System Performance Evaluation
  • Maintenance
  • Productivity and Time Management
  • Safety Standards
  • Carpet Steaming and Shampooing
  • Vacuuming and Sweeping
  • Conscientious and Detail-Oriented
  • Scaffolding Erection and Removal

Accomplishments

  • Managed the maintenance and repair of [Number] apartments on a [Number]-acre property.
  • Promoted from Student Helper to Custodian after just [Number] months of employment.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].

coach football for 25 years

i have dominated youth football for over ten years i am the only 14u coach too when a championship in NWGYFL DURING THE PANDIMIC

Timeline

Head Custodian

North Clayton High School
11.2015 - Current

Customer Service Manager

Family Dollars
07.2007 - 11.2023

Construction Worker

John Gray Cleaning Service
01.2000 - 10.2007

Plumber's Apprentice

Decker's
05.1996 - 02.2000

Landscape Foreman

John Gray Cleaning
02.1995 - 08.1996

Associate of Arts - HVAC Installation And Repair

Decker School of Construction

High School Diploma -

The Schools of Carver
Lenard Gray