LeNasia Williams

• Conducted biometric health screenings including height, weight, blood pressure, BMI, fingersticks or venipuncture blood draws (cholesterol, glucose, etc.), and body composition measurements in accordance with HIPAA and clinical standards.
• Educated participants on their screening results and provided health promotion resources and coaching referrals when appropriate.
• Ensured proper sample collection, labeling, and handling for accurate processing and chain-of-custody compliance.

• Improved transportation efficiency by streamlining route planning and coordinating schedules.
• Reduced shipping costs for the company by negotiating contracts with carriers and optimizing logistics processes.
• Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
• Enhanced communication between drivers, dispatchers, and customers by implementing a centralized information system.

• Coordinated and worked in Fine Needle Aspiration (FNA) procedures
• Oversaw data integrity and reporting by accurately entering, verifying, and auditing In-House HPV test results and Cytology diagnoses, including identifying and escalating abnormal findings for further molecular testing.
• Coordinated high-priority case send-outs by preparing materials, completing necessary documentation, and collaborating with pathologists and administrative staff to ensure accurate and timely transfers to external labs.
• Provided cross-functional support across Cytology and Anatomic Pathology departments, assisting with case accessioning, slide preparation, resident support, and specimen triage, contributing to efficient workflow and patient care.

• Proficient in performing venipuncture to collect blood specimens from patients for medical testing, transfusions, donations, or research.

• Properly label, store, and transport blood specimens according to laboratory protocols to maintain sample integrity and prevent contamination.
• Perform routine maintenance and calibration of phlebotomy equipment to ensure accurate and reliable test results and troubleshoot any technical issues.
• Participate in quality assurance activities, such as proficiency testing, quality control checks, and compliance with regulatory requirements (e.g., CLIA, OSHA).

• Provide comprehensive HR support and services to Soldiers, encompassing accountability, strength management, records maintenance, data management, casualty management, and readiness management.
• Offer crucial assistance to commanders and staff across all branches, ensuring seamless operation and addressing human capital needs effectively.
• Spearhead initiatives aimed at optimizing the Army's most vital resource—its people—by assisting in human capital management strategies and implementation.
• Execute tasks with meticulous attention to detail and adherence to regulatory standards, maintaining accurate and up-to-date records and data.

• Streamlined project management processes by implementing new organizational tools and software.
• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
• Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.

• Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
• Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience

• Manage our large inventory of world class and nationally recognized vehicles, balancing fleet productivity, profitability and customer satisfaction in a fast-paced and dynamic workspace

• Develop and execute localized in-store marketing strategies to increase foot traffic, drive sales, and enhance brand visibility.
• Plan and coordinate seasonal promotions, limited-time offers, and special events, ensuring alignment with brand goals and restaurant operations.
• Partner with store managers and operations teams to align marketing efforts with store-level objectives and gather feedback on campaign performance.
• Engage in local community outreach by representing the brand at neighborhood events and fostering partnerships to strengthen local presence.
• Manage social media content for in-store events and campaigns, increasing engagement and awareness across platforms.
• Track and analyze campaign results, leveraging data to refine future strategies and improve ROI on marketing initiatives.

• Analyze applicants’ financial status, credit, and property evaluations to determine loan feasibility and risk.
• Guide clients through the loan process, explaining terms, answering questions, and ensuring all documentation is completed accurately and on time.
• Collaborate with underwriting, processing, and closing departments to ensure efficient loan delivery and client satisfaction.
• Maintain detailed records of loan applications, approvals, and denials in compliance with all legal and regulatory guidelines.
• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.

• Enhanced aircraft loading efficiency by implementing precise load planning and distribution techniques.
• Reduced manual workload for ground crew through the development of optimized cargo placement procedures.
• Ensured safe and efficient aircraft operations by conducting thorough pre-flight checks on both cargo and passengers.
• Maintained accurate weight and balance records, streamlining the preparation process for future flights.

• Managed check-in and check-out procedures efficiently, handling reservations, room assignments, and special guest requests.
• Answered multi-line phone systems, routed calls appropriately, and provided accurate information regarding services, directions, and local attractions.
• Processed payments, maintained accurate records, and handled cash and credit transactions following company policy.
• Resolved guest concerns or complaints promptly, escalating issues to management when necessary to ensure high satisfaction.
• Coordinated with housekeeping, maintenance, and other departments to fulfill guest needs and ensure smooth daily operations.