LeNaya Allen
Augusta,GA
Summary
Adept at navigating high-stress customer interactions, I significantly enhanced loyalty and repeat business at Humana through empathetic service and expert conflict resolution. My background spans from retail to manufacturing, with a keen proficiency in CRM software and a commitment to fostering positive customer relationships. This blend of critical thinking and relationship building underpins my professional approach.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Humana
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assembly Line Worker
Club Car
06.2023 - 04.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Completed daily inspection of machines and equipment.
Cashier
Walmart
11.2018 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Fast Food Crew Member
Checkers Rally's
01.2016 - 10.2017
- Worked front counter, drive-thru and other areas.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Took orders, prepared meals, and collected payments.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
High School Diploma -
Hephzibah High School
Hephzibah, GA05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Relationship building
- Computer proficiency
- Retail store support
- Stock management
- CRM software proficiency
- Warehousing functions
- Sales expertise
- Power and hand tools
- Manufacturing experience
- Call handling
- Typing speed
- Phone etiquette
Timeline
Customer Service Representative
Humana
09.2024 - Current
Assembly Line Worker
Club Car
06.2023 - 04.2024
Cashier
Walmart
11.2018 - 06.2021
Fast Food Crew Member
Checkers Rally's
01.2016 - 10.2017
High School Diploma -
Hephzibah High School
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