Le'Naya Tinner
Tampa,FL
Summary
Authorized to work in the US for any employer Experienced professional focused on meeting or exceeding objectives seeking Recruiter position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
9
9
years of professional experience
Work History
Receptionist
New South Window Solutions
Tampa, FL
03.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Troubleshooter/ Customer Service
Delta Faucet Company
Indianapolis, IN
07.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Server
Cracker Barrel
Indianapolis, IN
03.2018 - 12.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Customer Service Representative
ADT Security Services
Indianapolis, IN
02.2019 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
89 Bravo Ammunition Specialist
U.S. Army
Seattle, WA
03.2015 - 03.2017
- Trained personnel on safe ammunition handling to prevent injuries and accidents.
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Handled inspection, inventory and issuance of ammunition to teams of soldiers.
- Supervised personnel and offered extensive mentoring and training assistance.
Education
High school diploma -
GED - General Studies
Skills
- Delivery Coordination
- Data Research and Analysis
- Data Entry and Database Software
- Travel Planning
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Upbeat and Positive Personality
- Critical Thinking
- Analytical and Methodical
- Microsoft Windows and Office
- Verbal and Written Communication
- Transfer Coordination
- Employment Data Tracking
- Cold Calling
Timeline
Receptionist
New South Window Solutions
03.2022 - Current
Troubleshooter/ Customer Service
Delta Faucet Company
07.2020 - 01.2022
Customer Service Representative
ADT Security Services
02.2019 - 07.2020
Server
Cracker Barrel
03.2018 - 12.2021
89 Bravo Ammunition Specialist
U.S. Army
03.2015 - 03.2017
High school diploma -
GED - General Studies
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