Lenaz Smith
Fed Ex Ground
Winston-Salem,NC
5
years of professional experience
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Work History
Package Handler
2 Years 7 Months- Scanned, sorted, and staged packages by destination using conveyor and manual sorting systems.
- Inspected packages for damage, mislabels, and irregularities before routing to correct areas.
- Loaded and unloaded packages from trailers and delivery vehicles following safety and handling procedures.
- Lifted and moved parcels efficiently while maintaining accurate placement on pallets, carts, and belts.
- Followed warehouse safety protocols, including proper lifting techniques and equipment awareness.
- Collaborated with team members to maintain steady flow of packages through loading and unloading areas.
Crew Member
2 Years 2 Months- Engaged with customers to address orders, comments, and complaints, ensuring positive experiences.
- Handled customer transactions to ensure smooth payment processing. from customers and make change as necessary.
- Executed comprehensive cleaning tasks to maintain facility hygiene and cleanliness., such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Cleaned and polished counters, steamed tables, and other equipment to uphold cleanliness standards.
- Greeted guests promptly and delivered friendly, attentive service in fast-paced restaurant environment.
- Took accurate orders using point-of-sale system and verified special requests with care.
Education
High School Diploma - Environmental Protection Agency Section 608 (HVAC) Universal Certification
High School Diploma
Skills
Environmental Protection Agency Section 608 (HVAC) Universal Certification
Well-developed oral and written communication skills
Exceptional customer service skills
Effective problem-solving and critical thinking skills
Ability to manage multiple tasks without compromise to quality or productivity
Ability to work as a team player and alone
Food preparation
Proficient in using Microsoft Office Applications such as Word and PowerPoint
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Timeline
Package Handler
Fed Ex Ground
03.2024 - 10.2026Read More
Crew Member
Chick-fil-A
01.2022 - 03.2024Read More
Forsyth Technical Community College
High School Diploma from Environmental Protection Agency Section 608 (HVAC) Universal Certification
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Glenn High School
High School Diploma
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