Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Lenci Crespo

Chandler,AZ

Summary

Conscientious Healthcare professional offering over 5 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

5
years of professional experience
1
Certification

Work History

Oak Street Health

Medical Assistant
01.2025 - 08.2025

Job overview

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Improved clinical workflow with introduction of electronic health records system.
  • Measured patient spirometry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Healthy U Clinics

Front and Back Office Lead Medical Assistant
01.2023 - 09.2024

Job overview

  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.

Internal Family Medicine

Medical Assistant
01.2021 - 03.2023

Job overview

  • Obtained client medical history, medication information, symptoms, and allergies.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Created and prepared patient charts accurately for clinics and medical professionals.
  • Verified confidentiality of patient information and data to alleviate potential data breaches.
  • Gathered statistical information on patient admissions, discharges, births, deaths and treatments administered.
  • Adhered to strict document deadlines for charting and other paperwork.
  • Provided patient education to improve understanding and self-care.
  • Participated in rounds and team meetings to observe medical decision-making and learn.
  • Maintained clean and safe clinic environment to prevent injuries.

Education

Brookshire International Academy Hight School
La Mesa, CA

High School Diploma
08-2025

UEI College

from Medical Assisting
01.2023

Skills

  • Phlebotomy
  • Inventory Management
  • Patient Flow Management
  • Payment Collection
  • Patient Scheduling
  • HIPAA compliance
  • Customer service
  • EMR / EHR
  • Patient-focused care
  • CPR
  • Phlebotomy techniques

Certification

  • Phlebotomy
  • Medical Assistant

Languages

Spanish
Full Professional

Timeline

Medical Assistant

Oak Street Health
01.2025 - 08.2025

Front and Back Office Lead Medical Assistant

Healthy U Clinics
01.2023 - 09.2024

Medical Assistant

Internal Family Medicine
01.2021 - 03.2023

UEI College

from Medical Assisting

Brookshire International Academy Hight School

High School Diploma

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