Lenda Estrella
Healthcare Administrator
Bronx
Summary
Dedicated and results-oriented healthcare administrator years of experience managing a healthcare facility and enhancing operations. Skilled in improving patient satisfaction and implementing efficient administrative procedures resulting in better morale. Proactive and results-driven, excelling in team leadership and operational redesign, with a focus on collaborative communication to align cross-functional teams with organizational goals.
Facility operations professional with strong track record in managing complex projects and optimizing workflows. Focused on fostering team collaboration and consistently achieving high-quality results. Adept at adapting to evolving needs and ensuring operational efficiency. Skilled in resource allocation, maintenance planning, and safety compliance, coupled with proactive and reliable approach to problem-solving.
Overview
12
12
years of professional experience
2024
2024
years of post-secondary education
Work History
Case Planner
Children’s Aid, Safeway Forward
05.2022 - Current
- Provide psycho-education and clinical services from a strength based, family focused perspective
- Perform intake and case management functions, including crisis response services
- Collaborate with Administration for Children’s Services and monitor family interaction
- Conduct bi-weekly home visits to monitor safety plans, coordinate family services and ensure the safety of children residing in the home
- Conduct comprehensive assessments of high-risk families to identify crisis situations and develop tailored intervention plans
- Implemented crisis de-escalation techniques to stabilize volatile family dynamics during acute crisis situations
Facility Operations Manager
Care for the Homeless
05.2015 - 01.2022
- Ensuring open, transparent, and understandable communication between healthcare providers and patients, allowing for informed decision-making.
- Efficiently managed all office site duties and assisted in supporting staff as needed
- Conduct training, maintain departmental fillings standards and ensure staff are working towards all targeted goals
- Responsible for day-to day oversight of program deliverables and program staff
- Create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication, key-record keeping and coordination among departments
- Conduct site assessments and create reports with facilities team to ensure sites are properly maintained
Medical Assistant
Care for the Homeless
05.2013 - 03.2015
- Performed administrative duties including answering phones, scheduling appointments and maintained medical records
- Collected and prepared laboratory specimens
- Participated in daily multidisciplinary team huddles
Referral & Managed Care Specialist
Care for the Homeless
05.2013 - 01.2015
- Established a highly efficient workflow ensuring insurance-based authorizations and obtain all diagnostic procedures
- Obtained, verified, documented and communicated referral and preauthorization information with clinical and affiliated stakeholders
- Completed preauthorization requirements for all referrals as needed
- Evaluated all referrals for home care, sleep studies and other ambulatory medical purposes
Education
Master’s - healthcare Administration (Emphasis in Patient Safety & Care)
Grand Canyon University
Bachelor’s - Healthcare Administration
Grand Canyon University
Skills
Bilingual (English & Spanish)
Organizational Skills
Interpersonal Skills
Electronic medical records
Interdisciplinary Skills
Client assessment proficiency
Progress monitoring
Individualized service planning
Timeline
Case Planner
Children’s Aid, Safeway Forward
05.2022 - Current
Facility Operations Manager
Care for the Homeless
05.2015 - 01.2022
Medical Assistant
Care for the Homeless
05.2013 - 03.2015
Referral & Managed Care Specialist
Care for the Homeless
05.2013 - 01.2015
Bachelor’s - Healthcare Administration
Grand Canyon University
Master’s - healthcare Administration (Emphasis in Patient Safety & Care)
Grand Canyon University
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