Lenda Ogden
OFFICE MANAGER
ROCKFORD,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Appliance Hero
01.2020 - 01.2023
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Compared vendor prices and negotiated for optimal savings.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Management Trainer
Servicom, LLC
01.2015 - 01.2019
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 30 new employees.
- Analyzed effectiveness of training programs at all levels and recommended updates.
Trainer/Supervisor/collection
FMSDC COLLECTION
01.2012 - 01.2015
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for [Number] employees.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Performed billing, collection and reporting functions for office generating over $[Number] annually.
Education
No Degree - MANAGEMENT
OHLONE COLLEGE
FREMONT CALIF GED -
TENNYSONHIGH
Hayward, CA06.1970
Skills
- Report Writing
- Customer Relations
- Senior Leadership Support
- Workflow Planning
- Business Administration
- Written Communication
- Policy and Procedure Modification
- Credit and Collections
- File and Data Retrieval Systems
- Administering Payroll
- Policy Implementation
- Training and Development
Timeline
Office Manager
Appliance Hero
01.2020 - 01.2023
Management Trainer
Servicom, LLC
01.2015 - 01.2019
Trainer/Supervisor/collection
FMSDC COLLECTION
01.2012 - 01.2015
No Degree - MANAGEMENT
OHLONE COLLEGE
GED -
TENNYSONHIGH
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