LENDENLY LORENZO

• Led efforts in managing professional employees focused on enhancing club membership promotions and sales.
• Cultivates a superior guest and cast environment through effective coordination with builders, superintendents and design studio representatives.
• Facilitated weekly buyer update calls with partners for each builder to discuss progress, concerns, and potential delays involving design, construction, and contracts.
• Coordinated involvement of Experience Advisors in critical homeowner interactions, optimizing engagement throughout the process.
• Collaborated with Sales Manager, Contracts Manager, and Sales Operations Manager to streamline processes from contract signing to post-closing support.
• Managed contract execution process efficiently through proactive communication with relevant teams.
• Delivered continuous training and professional guidance to the sales team.

• Managed operational requirements while mentoring sales staff for optimal performance.
• Supported cast, sales leaders, and internal partners with all technology requirements, such as Salesforce and Avaya.
• Facilitated the establishment of new vendor connections, ensuring trusted relationships with existing external partners.
• Manage all cast activities involving the production of their schedules, tracking of attendance, and vacation request.
• Promoted growth through tailored coaching and mentoring for each cast member.

Joined as an opening leader for Emerging Business Sales Experience & Strategy with direct focus to opening the very first Storyliving by Disney Community in Rancho Mirage, California

• Managed coordination of operations and marketing efforts across multiple locations.
• Developed best practices fostering process standardization and sustainable progress.
• Ensure optimal functioning of Sales Center by managing schedules and supporting staff.
• Provided ongoing training while motivating talents to achieve high performance and contributes to the team sales goal.
• Conducted targeted training to enhance professional development.
• Actively participated in developing and executing marketing strategies.
• Managed the comprehensive hiring process for all Sales and Operations positions.
• Applied a consistent focus to sales-related activities, emphasizing prioritization.
• Spearheaded creation of sales strategies and orchestrated Member-exclusive event planning.

• Managed complete operations of Front Office including Front Desk, Concierge, PBX, VIP Coordinator, Vacation Planning, and Bell/Valet.
• Served as primary liaison for operational support related to group event room blocks, transportation and guest experience.
• Ensured delivery of outstanding service experiences for Guests & Members.
• Performed biannual individual development performance reviews with assigned Cast Members.
• Ensured continuous support and development for Cast Members when needed.
• Assisted in developing effective training programs for new Leaders.

• Encouraged and improved cross-department internal communication.
• Reviewed daily shift assignments for accuracy prior to start of shift.
• Ensured smooth check-in and check-out processes for guests by verifying reservations and payment methods.
• Resolved customer complaints in a timely manner.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.

Started as an inaugural team member at Aulani.