Leneé Hanlon
Portage,PA
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Caregiver for Family Member/Student
07.2023 - Current
- (July 2023-now), provide around the clock care, for family member recovering from accident/ surgery
- Similar to working as an aide
- Medication assistance, assistance with transfer, transportation, and wound care
- Coordinate communication between providers/doctors
- I can look for work now that he's independent.
(Temporary) Market Research Interviewer
M Davis & Company
09.2021 - 12.2021
- Inbound, outbound, cold and calls
- Survey time between 15-60+minutes
- Stick to the script and information given
- Multitask during survey
- Communicate with supervisors through live chat
- Experience using CRM software, keyboarding skills, collecting data, windows, Microsoft Suite, etc..
- Multiple platforms including Teams, Zoom, Outlook, and Voxco
- Daily shift meetings.
Market Research Interviewer
Telepoint Communications
06.2020 - 09.2021
- Market research in a remote/call center setting
- Outbound cold calling
- I was conducting interviews
- Data collection, further listening, and typing skills
- Deal with people of not only all walks of life, with individual personalities and opinions
- Remain indifferent to all responses.
Home Health Aide
Integrity Home Health
04.2019 - 11.2020
- Specifics duties would depend on the individual
- Examples: Assist with ADL's.(With a paraplegic individual with MS.) Daily arm and leg exercises and use of hoyer lift
- (An individual cerebral palsy.) Meal prep
- Assist with showers
- Transfers without use of lift
- (Voluntarily)took her on a walk every day possible
- Outings using healthride
- I had to leave because of Covid and near pregnancy due date.
Home Health Aide
Private
07.2018 - 10.2020
- Hand picked by the paraplegic individual
- Similar duties to working in a facility, like assisting with ADL's and using hover lift
- I had to resign due to spikes in Covid, lack of help from the second aide, and pregnancy.
Server/Cashier/Customer Service
Nonna T's Cucina
07.2018 - 12.2019
- Serve/clear/clean tables
- Multi-task
- Memorize large menu Work with other coworkers as a team
- Handle cash and credit card transactions
- Provide a high quality experience
- Answer any questions/address any customer concerns
- Conflict resolution
- Strong communication skills
- Work quickly, and efficiently Gained more experience with CRM software
- The reason for this job ending was the business closing.
PCA Personal Care Assistant
The Atrium Assisted Living
07.2017 - 08.2018
- More experience working with special needs, elderly, and mentally/physically disabled individuals
- Almost the same duties as CNA, but more restrictions (including no use of lifts)
- I left The Atrium when I simultaneously gained two more jobs
- Both of the new jobs were much closer to home.
Babysitter
Family/Friends
04.2012 - 03.2015
Cashier/Customer Service/Sales Associate
Big Ed's
01.2010 - 12.2012
- Assisted customers with questions
- In charge of check-out process
- Gave as much information as possible about a product.
CNA - Certified Nursing Assistant
Cambria Care Center
04.2012 - 09.2012
- I worked with the elderly and people with various physical/mental disabilities
- Provided caring, intimate, hands-on healthcare for residents Assisted with feeding residents
- 1-2 meals per day; depending on my shift
- Made beds Communicated resident's condition to the nurse in charge Monitored vital signs Worked with mechanical lifts, as needed Helped residents with daily living needs Assisted with bathing residents Worked in a nursing facility and nursing home; often on the hospice floor, and with people on ventilators
- Took care of approximately 13+ elderly, disabled and hospice patients daily Used the Caretracker daily; gained so much experience with both EMR and CRM software
- Data collection.
Education
First Semester in Medical Billing and Coding -
Penn Foster
05.2024
Skills
- Hospice Care
- Compassion and Empathy
- Direct Patient Care
- Reliable team player
- EMR / EHR
- HIPAA Compliance
Certification
CNA-Lapsed. As of 05/04/24, approved by the NA Registry Board to test again for current certification. I plan to retest on 06/02/24.
Timeline
Caregiver for Family Member/Student
07.2023 - Current
(Temporary) Market Research Interviewer
M Davis & Company
09.2021 - 12.2021
Market Research Interviewer
Telepoint Communications
06.2020 - 09.2021
Home Health Aide
Integrity Home Health
04.2019 - 11.2020
Home Health Aide
Private
07.2018 - 10.2020
Server/Cashier/Customer Service
Nonna T's Cucina
07.2018 - 12.2019
PCA Personal Care Assistant
The Atrium Assisted Living
07.2017 - 08.2018
Babysitter
Family/Friends
04.2012 - 03.2015
CNA - Certified Nursing Assistant
Cambria Care Center
04.2012 - 09.2012
Cashier/Customer Service/Sales Associate
Big Ed's
01.2010 - 12.2012
First Semester in Medical Billing and Coding -
Penn Foster