Lene K Labrador

• Ensured compliance with relevant regulations by staying up-to-date on industry standards, protocols, and guidelines.
• Understanding of County's purchasing procedures in accordance with applicable laws
• Abreast on purchasing, procurement procedures, codes and exemptions, IFB/RFP, Sole Source, SPO, P-Cards, parceling, and contracts
• Composes and reviews B202, ERC, specifications sheets, memos, compliances, and quotes
• Creates requisitions ranging from hundred dollars to quarter million dollars
• Assuring requisition in proper queue, description, department, line items, good or services, accurate description, possible confirming req, account to charge, bill to and ship to, attachments(OLE), and notes.
• Confirming certificate of compliance for vendors authorized to do business in Hawaii
• Processed payroll from check in, audits, enters into fresh and examine activity reports
• Knowledgeable with county pay codes, differentials, and premiums
• Made pay adjustments for Step Movements, pay increases, promotions, demotions, leave without pay
• Ran linked reports for continued auditing practices with payroll using excel, filters, and sorters
• Examined batch reports and process history reports for discrepancies
• Conscious and ensuring deadlines such as payroll, accounts payable, mileages, form09, budgets, and edits are met
• Familiar with guidelines of various collective bargaining units and supplemental agreements
• Kept Leave records, drafted detailed employee summary leave reports and balanced
• Composed and submitted Form 09's to Accounts for reconciliation of leaves, in lieu of, conversions, and leave donations
• Audited Mileage claims and charged to correct account
• Took care of CILV and Manual Vouchers for settlements, leaves, dismissals, and resignations
• Processed Accounts Payable, invoices, PO's, travels, employee reimbursements, TDI, and citing exemptions, SPOs, and RAEs.
• Requesting and assisting with affidavits
• Produced vendor forms to create new vendor numbers for employees or retailers
• Generated treasury receipts for deposits
• Pulled employee history reports to complete verification of employment reports
• Certified employee hours for reallocations
• County issued Pcard to pay invoices, purchase airfare, hotel, and rentals through Hawaii State Cars
• Form and process for pcards monthly submission to accounts
• Acquainted with the process of booking travel, processing travels, per diems, travel reimbursements, and all that entails
• Temporarily assigned to Accountant I position
• Continued support for the department completing all of Fire records request from my previous duties as Clerk III

Providing high quality clerical support to various divisions within the Fire Department from document management, records request, compliance with UIPA state laws, organization, and applied appropriate techniques for effective resolution.

Highlights

• Prepared materials and recorded important information.
• Routed business correspondence, documents and messages to correct departments, public, and personnel
• Abreast in OIP and UIPA state laws, procedures, policies and guidelines
• Receives and tracks record requests from public, county agencies, and law firms.
• Compiles and distributes redacted records to public, county agencies, and law firms.
• Created tracking system for Hawaii Fire Department records request and stores data
• Trained new dispatchers on Spillman program, documentation, call taking, mapping, responses, and scenarios
• Managed and budgeted for personal protective equipment refurbishing project for the Fire Department
• Tracks all turnout gear for line personnel, training branch and warehouse
• Works alongside Chief Mechanic with day-to-day operations, prioritizing vehicle repairs, and service calls
• Follows procedures when ordering parts to ensure no procurement violations.
• Knowledge with B202, B202 and accompanied form for purchases over $5,000, Record of competitive quotes, contracts with approved vendors or suppliers, and Request for Quotations
• Trained mechanics on timesheets, overtime forms, Temporary Assignments, Leave of Absence, Pay Codes, and Meal Claim
• Produced memos for new procedures
• Trained new dispatchers on CAD system, documentation, mapping, and call taking
• Created new training material for dispatcher trainees

Operating as a public service answering point as a 911 emergency operator and coordinating emergency responders as a radio dispatcher.

• Answered calls using computerized dispatch software system for routing to appropriate responders.
• Transitioned from periods of inactivity to immediate stress and intensity with exceptional accuracy and alertness.
• Listened carefully to each caller, asking vital questions and worked hard to keep caller calm in very stressful situations.
• Multitasked effectively by speaking to callers and simultaneously typing information into system to maintain optimal performance levels.
• Studied objectives, policies, procedures, and protocols to ensure public and responder safety.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
• Reduced risks and emergency response issues by observing public safety field units.
• Increased customer satisfaction by resolving issues.
• Managed crisis communications, effectively mitigating potential reputational damage

Established, co-managed, and created a business operation in real estate. Purchasing real estate properties with profit potential and develop or rehab to resale.

Highlights

• Coordinated effectively with contractors, realtors, and title companies.
• Researched property listings for investment potential, home values, and comparables.
• Knowledgeable with plat maps, locations, and Google Earth.
• Collaborated and scheduled appointments with attorneys, loan officers, escrow companies, appraisers and other agencies to complete property sales and/or foreclosure purchases.
• Complied purchase lists for spec homes, home renovations, and staging.
• Performed budget managing tasks such as purchasing foreclosures, estimating its cost to repair, realtor's commissions, escrow fees, surveys, and foreseeing it's profitability.
• Analyzed and researched history of expenditures, commodities, inflation, operation cost, revenues to prepare a budget
• Tracked budget forecasts and monitored budget performance.
• Prepares budget to present to CEO for all investments
• Allocating funds to various accounts
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Assisted in developing of long-term financial strategies by conducting historical trend analysis and projecting future expenses.
• Reconciled accounts and reviewed expense data, net worth and assets.
• Utilized advanced Excel skills to create dynamic financial models for forecasting and informed budget planning.
• Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
• Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, cash and banking reconciliations.
• Set up and improved accounting systems and processes to meet business needs and maximize operational success.
• Gathered data on taxable income, deductibles and allowances for tax preparation.
• Abreast on taxable income, deductibles and allowances for tax preparation
• Compiled and analyzes all invoices, receipts, pictures, contracts, permits, insurance billings, and all that entails for good record keeping and tax purposes
• Continuously audited accounting records, financial statements, analyzed for accuracy, transactions, discrepancies, and changes
• Operated various programs and office equipment such as power point, excel, word, printers, scanners, and fax machines.
• Created and implemented innovative financial strategies to increase profitability.
• Kept close watch on project budgets, purchased materials and supplies and allocated staff resources while tracking projects' profit and loss.

Contracted as a loan officer, brokered loans, worked freelance, independently did sales and marketing, consistently met quotas, and established referral client base

Highlights

• Recommended loan approvals and denials based on customer loan application reviews.
• Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
• Originated, reviewed, processed, closed and administered customer loan proposals.
• Developed and maintained relationships with local real estate agents, appraisers, surveyors, and title companies.
• Maintained strict confidentiality of bank records and client information.
• Conversed daily with account executives for pricing, guidelines, and requirements.

Brokered loans to various lenders, suited each portfolio to specific lender, analyzed appraisals, formulated marketing material, consistently and independently executed every file without supervision

Highlights

• Recommended loan approvals and denials based on customer loan application reviews.
• Maintained strict confidentiality of bank records and client information.
• Created strategies to develop and expand existing customer sales.
• Developed prospects for new loans by conducting cold calls weekly.
• Maintained energy and enthusiasm in fast-paced environment.
• Assisted senior-level credit officers with complex loan applications.
• Maintained friendly and professional customer interactions.

Built and established new client base, obtained license to practice, and able to process new conventional mortgage loans. Quickly excelled as loan officer and received various accolades and rewards.

Highlights

• Excelled in training to grasp concepts, processing, and programs associated to becoming a loan officer.
• Worked various computer programs.
• Dealt with highly confidential information and time sensitive documents.
• Accolades and rewards included all expenses paid trips to Las Vegas and Bahamas.

Provided primary customer support to customers from Oceanic Time Warner Cable's call center. Troubleshoot calls, set up clients with new services, upgraded existing packages, navigated through various screens, and diligently documented each account accordingly.

Highlights

• Worked at call center receiving inbound calls from Oceanic Customers
• Eagerly attained new cable connection orders, channel upgrades, or movie request.
• Abreast with cable products, weekly specials, events, movies, and promotions.
• Quickly learned company terms, documentation abbreviations, and codes
• Scheduled disconnections, and downgrades.
• Dispatched technicians for cable outages and down lines.

Quickly excelled at Penncro Associates Inc. call center from a top collections producer to T/0 (internally known as take over representative) whom takes over trouble calls. Ecstatically promoted to a Collection Supervisor overseeing 12-20 collection representatives, becoming the new hire trainer, and ultimately a Collections Floor Manager overseeing 6-7 supervisors, 150 collection representatives, and 5-7 T/O's.

Highlights as Collection Representative

• Handled multifaceted clerical tasks (e.g., data entry, records management, and phone etiquette) as top collections producer.
• Communicated effectively with customers from all areas of United States, negotiated, and persuaded debtors to pay their debts.
• Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; took in 200-300 calls daily and documented each call accordingly
• Dealt with confidential information such as names, social security numbers, bank accounts, and credit cards.

Highlights as Collections Supervisor/Trainer

• Supervised between 12-20 collection representatives, tracked payroll, and managed their working schedules.
• Maintained payroll information by calculating, collecting and entering data.
• Verified timekeeping records and handled any discrepancies with employees.
• Developed innovative spreadsheets for progress reports, new cliches, and pitches for debt negotiations.
• Monitored collection calls to provide feedback, critiqued, tracked performance and evaluated staff.
• Assisted upper management on employee reviews, investigations, disciplinary actions, conflicts, and misconducts.
• Trained 12-15 new hires on system navigation, documentations, role play for calls between debtor and collector, and shadowing live calls

Highlights as Collections Floor Manager

• Managed and delegated 6-7 supervisors, oversaw 120-150 collection representatives, and 5-7 T/O's.
• Served various shifts from 2:00am-9:00pm HST with hours from 60-80 weekly
• Operated automatic dialer that distributes calls to each employee
• Developed new strategies, procedures, and policies.
• Bestowed various promotions such as supervisory, T/O, and Trainer
• Lead interviews and hired new staff
• Collaborated with CEO's, VP's, and Directors from major corporations such as Sears, Bank of Marin, MBNA, Providian, Conti Mortgage, and more.