Lenease Moore
Savannah,GA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Airport Ramp Agent
jetstream
Savannah, GA
02.2022 - Current
- Operated conveyor belts, push-back tractors and aircraft tugs daily
- Loaded and unloaded aircraft cargo, passenger baggage and freight
- Oversaw and managed loading, unloading and security of aircraft cargo
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols
- Connected electrical power units and service hoses to aircraft
- Managed Managed mechanical, cabin and cargo services for inbound and outbound flights
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements
- Collected, sorted and checked baggage tags against flight lists
- Positioned and pushed aircraft from remote airport locations to specified areas for operation
- Protected customers' baggage from loss, theft and damage
- Coordinated day-to-day schedules, tasks and positions for ground crew
- Maintained on-time connections by guiding aircraft to and from gate positions
- Used scanners to track parcel information, condition or receipt
- Followed customer instructions about placement of items and special considerations for handling.
FedEx Package Handler
FedEx Ground
Pooler, GA
06.2020 - Current
- Assisted in loading delivery trucks with prepared packages
- Loaded completed orders on pallets according to delivery numbers
- Braced, padded and supported items in packages to prevent shifting and damages
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate
- Disposed of debris and hazardous materials properly to avoid contamination
- Scanned and sorted packages according to destinations and service type using handheld scanner
- Used forklift and pallet jacks to move, load and unload items
- Examined and inspected containers, materials and products to meet packing specifications.
Personal Phone Banker
MCI Careers
Savannah, GA
06.2021 - 02.2022
- Empowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transactions
- Money transfers, & Help them & Explain Any other information that is needed
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs
- Researched and resolved complex customer inquiries regarding loans, credit and consumer accounts
- Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information
- Navigated multiple computer systems and applications and utilized search tools to find customer information
- Maintained performance standards against targets such as call abandonment, turnaround time and accuracy of solutions offered
- Matched members to products and services meeting current needs and expected lifestyle changes
- Responded promptly to customer queries and complaints to find solutions and diffuse tension
- Executed wire transfers of funds in compliance with banking best practices
- Identified which company offerings would best meet customer needs and provided additional details about pricing and support.
Cap Team 2 Associate
Walmart
Statesboro, GA
03.2020 - 05.2020
- Helped customers on floor with locating, reaching and selecting merchandise
- Arranged supplies, merchandised products and removed damaged items from assigned areas
- Suggested products to meet customers' needs or complement current selections
- Assisted customers with locating items on sales floor and in backroom storage areas
- Coordinated well-organized restocking to present attractive, full shelves for customers
- Ran manual and monitored pallet jacks to transfer loads safely between staging, storage and sales floor
- Helped manage smooth processing of incoming merchandise with proper downstacking techniques to minimize unloading time
- Staged merchandise for easy movement to storage locations or straight to sales floor for restocking
- Recovered products from multiple departments and returned to correct sales floor locations
- Increased efficiency through carefully planned workflow
- Collaborated with team members to divide workloads and meet established objectives.
Cashier
KFC
Savannah, GA
08.2018 - 06.2019
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Trained new team members in cash register operation, stock procedures and customer services
- Helped with purchases and signed customers up for rewards program
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Intern
Union Mission
Savannah, GA
06.2017 - 08.2017
- Responded quickly to questions and inquiries via phone and email
- Developed understanding of policies, procedures and processes
- Built professional working relationships with peers and supervisors
- Supported day-to-day operations, assisting teammates with various tasks
- Created and organized documentation to support team
- Participated in company and department meetings
- Reported concerns to supervisor for resolution
- Worked well in team environment as well as independently
- Worked alongside senior team members to learn related job tasks and roles.
Education
Business
East Georgia State College
Skills
- Packaging
- Warehouse
- Experience
- Load & Unload
- Cooking
- Food Preparation
- Cashiering
- Heavy Lifting
- Freight Experience
- Order Picking
- Order Picker
- Merchandising
- Serving
- Restaurant experience
- Customer service
- Shipping & Receiving
- Quality Assurance
- Financial Services
- Materials Handling
- Cash Handling
- Banking
Timeline
Airport Ramp Agent
jetstream
02.2022 - Current
Personal Phone Banker
MCI Careers
06.2021 - 02.2022
FedEx Package Handler
FedEx Ground
06.2020 - Current
Cap Team 2 Associate
Walmart
03.2020 - 05.2020
Cashier
KFC
08.2018 - 06.2019
Intern
Union Mission
06.2017 - 08.2017
Business
East Georgia State College
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