Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Work Availability
Timeline
Generic
LENEE GILLETTE

LENEE GILLETTE

Elmira,NY

Summary

Dynamic professional with extensive experience at Chemung County, excelling in office administration and customer service. Proven ability to enhance efficiency through streamlined processes and meticulous document management. Recognized for exceptional multitasking and complaint resolution skills, consistently improving client satisfaction and operational workflows. Committed to confidentiality and fostering teamwork in fast-paced environments.

Detail-oriented Senior Clerk adept at managing multiple simultaneous tasks with minimal direction. Resilient and organized professional with excellent communication and interpersonal abilities. Liaises with colleagues and builds rapport with customers to maximize satisfaction.

Professional administrative expert with robust background in clerical work, specifically in senior roles. Proven track record of optimizing office procedures and enhancing workflow efficiency. Recognized for strong team collaboration and adaptability to changing needs, with proficiency in document management and communication.

Overview

14
14
years of professional experience

Work History

Senior Clerk

Chemung County
06.2023 - Current
  • Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
  • Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
  • Improved office efficiency by streamlining filing systems and organizing essential documents.
  • Set up meetings and organized supporting materials.
  • Reduced errors in document handling by implementing a thorough review process before submission or distribution.
  • Maintained accurate financial records with diligent bookkeeping and timely invoice processing.
  • Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
  • Placed supply orders and restocked office items.
  • Provided administrative support for senior leadership during critical decision-making processes or high-profile projects events.
  • Served as a liaison between departments, facilitating communication to ensure smooth operations within the organization.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Assisted with onboarding of new employees.

Secretary

Chemung County Veterans Office
02.2021 - 06.2023
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Social Welfare Examiner

Chemung County Department Of Social Services
04.2011 - 02.2023
  • Championed client advocacy efforts by identifying barriers to access and working collaboratively with stakeholders to address them effectively.
  • Optimized workflow processes for greater efficiency by developing standardized procedures and templates for documentation.
  • Fostered positive relationships with community organizations to facilitate resource sharing and improve support networks for clients.
  • Assisted applicants in coordinating and referring to other appropriate social service agencies.
  • Consistently met or exceeded performance metrics in areas such as caseload management, timeliness, and accuracy of determinations.
  • Prepared budgets for program applicants to assist in determining needs and ongoing financial preparation.
  • Streamlined application processes for clients, resulting in reduced wait times and increased accessibility to services.
  • Enhanced department efficiency with meticulous case management, ensuring accurate records and prompt resolution of issues.
  • Conducted applicant interviews and determined eligibility for public assistance programs.
  • Ensured compliance with federal, state, and local regulations by staying current on policy updates and implementing changes accordingly.
  • Assisted clients in navigating complex application processes, ensuring they received the appropriate benefits in a timely manner.
  • Provided exceptional customer service, addressing client inquiries and concerns in a timely and empathetic manner.
  • Managed sensitive client information with utmost confidentiality, adhering strictly to privacy regulations.
  • Collaborated with other state program offices to provide applicants with additional supports to meet needs.

Education

High School Diploma -

Southside High School
Elmira, NY
09.1994

Skills

  • Scheduling and planning
  • Office administration
  • Data entry proficiency
  • Complaint resolution
  • File management
  • Document management
  • Staff education and training
  • Confidentiality
  • Teamwork
  • Customer service
  • Multitasking Abilities

Languages

English
Native or Bilingual

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Work-life balanceCompany CultureWork from home optionHealthcare benefits401k match

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Senior Clerk

Chemung County
06.2023 - Current

Secretary

Chemung County Veterans Office
02.2021 - 06.2023

Social Welfare Examiner

Chemung County Department Of Social Services
04.2011 - 02.2023

High School Diploma -

Southside High School

Similar Profiles

CREATE PROFILE