Lenee Marino
Bremerton,WA
Summary
I am skilled at reading the room and recognizing when someone needs something. I very good at communicating with customers. I strive to be fast and efficient while still maintaining accuracy. I enjoy people.
Overview
23
23
years of professional experience
Work History
Food Service Worker
Big Apple Diner
06.2002 - Current
- Prepared and served food items in accordance with health and safety standards.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Collaborated with team members to ensure efficient service during peak hours.
- Handled customer inquiries and resolved issues to enhance dining experience.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Education
High School Diploma - Restaurant Management
North Kitsap High School
Poulsbo, WA06.1984
Skills
Customer Service
Timeline
Food Service Worker
Big Apple Diner
06.2002 - Current
High School Diploma - Restaurant Management
North Kitsap High School