Leneisha Taft
Raleigh,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Referral Coordination Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Referral Coordinator
Advance Community Health
08.2024 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
Patient Relations Representative
Advance Community Health
04.2024 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, preserving trust between patients and providers.
- Contributed valuable feedback from patients to clinic administration for continuous improvement initiatives within the facility.
- Collaborated with multidisciplinary teams to ensure seamless coordination of care for patients.
- Streamlined communication between patients and medical staff for improved healthcare experiences.
- Coordinated language interpretation services when needed, ensuring clear communication between diverse patient populations and medical staff members.
- Provided empathetic support during difficult situations, resulting in increased patient trust and loyalty.
- Provided exceptional customer service while fielding incoming phone calls, addressing patient inquiries, and resolving concerns in a professional manner.
- Answered incoming calls, scheduled appointments and filed medical records.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Developed strong relationships with both internal staff and external clients through effective communication strategies during the scheduling process.
- Coordinated schedules for multiple departments, ensuring optimal productivity and resource utilization.
- Reduced appointment no-shows by proactively contacting clients to confirm attendance or reschedule as needed.
Digital Shopper
Walmart
05.2023 - Current
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Developed professional relationships with customers to establish repeat business and increase trust.
Cafe Manager
Juice It Up!
02.2020 - 09.2023
- Secured daily cash by verifying totals and making nightly deposits.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Kept cafe in full compliance with health code standards and achieved consistent scores above Number.
- Negotiated contracts with suppliers to secure competitive prices for products.
Customer Service Manager
Walmart
12.2007 - 08.2019
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created and reviewed invoices to confirm accuracy.
- Developed and offered unique discount options to drive interest in new product lines.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Took ownership of customer issues and followed problems through to resolution.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Researched and corrected customer concerns to promote company loyalty.
Education
Associates - Medical Assisting
Miller-motte Technical Collage
Raleigh, NC05.2011
Skills
- Ul>
- Accurate money handling
- P>Sales proficiency
- P>Delivery management
- P>Customer Relations
- P>Product knowledge
- P>Online ordering familiarity
- Electronic patient charts
- Referral tracking
- Outbound calls
- Medical scheduling
- Medical Terminology
- Medical clinical procedures
- Patient education and counseling
- Performance monitoring
- Training and mentoring
- Customer Service
- Reliability
- Team building
Timeline
Referral Coordinator
Advance Community Health
08.2024 - Current
Patient Relations Representative
Advance Community Health
04.2024 - Current
Digital Shopper
Walmart
05.2023 - Current
Cafe Manager
Juice It Up!
02.2020 - 09.2023
Customer Service Manager
Walmart
12.2007 - 08.2019
Associates - Medical Assisting
Miller-motte Technical Collage
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