Leneisha Taft
Raleigh,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced with managing patient referrals and ensuring smooth transitions between healthcare providers. Utilizes organizational skills and attention to detail to maintain accurate records and streamline processes. Knowledge of patient confidentiality regulations and effective communication techniques to enhance patient satisfaction and team efficiency.
Overview
18
18
years of professional experience
Work History
Patient Referral Coordinator
Advance Community Health
04.2024 - Current
- Coordinated patient referrals between healthcare providers to ensure timely treatment access.
- Managed scheduling and follow-up communications with patients to enhance care continuity.
- Streamlined referral processes, improving response times for patient inquiries and appointment scheduling.
- Collaborated with clinical staff to gather necessary documentation for referrals, ensuring compliance with health regulations.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Worked with patients to schedule tests and procedures.
- Streamlined referral processes, enhancing operational efficiency across departments.
- Managed scheduling and follow-up for patient appointments effectively.
Digital Shopper
Walmart
05.2023 - Current
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Developed and implemented digital shopping strategies to enhance customer engagement.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
Cafe Manager
Juice It Up!
02.2020 - 09.2023
- Secured daily cash by verifying totals and making nightly deposits.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Kept cafe in full compliance with health code standards and achieved consistent scores above 97.
- Negotiated contracts with suppliers to secure competitive prices for products.
Customer Service Manager
Walmart
12.2007 - 08.2019
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created and reviewed invoices to confirm accuracy.
- Developed and offered unique discount options to drive interest in new product lines.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Took ownership of customer issues and followed problems through to resolution.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Researched and corrected customer concerns to promote company loyalty.
Education
Associates - Medical Assisting
Miller-motte Technical Collage
Raleigh, NC05.2013
Skills
- Sales proficiency
- Customer Relations
- Follow-up coordination
- Maintaining confidentiality
- Scheduling appointments
- Customer service
- Attention to detail
- Critical thinking skills
- HIPAA compliance
- Patient care
- Data entry proficiency
Timeline
Patient Referral Coordinator
Advance Community Health
04.2024 - Current
Digital Shopper
Walmart
05.2023 - Current
Cafe Manager
Juice It Up!
02.2020 - 09.2023
Customer Service Manager
Walmart
12.2007 - 08.2019
Associates - Medical Assisting
Miller-motte Technical Collage
Personal Information
Title: Customer Service