Lene'Ja Nevins
Patient Safety Companion
Brooklyn,MD
Summary
Consistent in meeting and exceeding expectations of job requirements and management. Proven to be a leader in and used as a mentor among co-worker. Modifies work activities to eliminate wasted effort and efficient in using work day to be most productive. Disciplined and works without supervision and able to maintain a high level of work product and has the respect of management and co-workers.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Patient Safety Companion
University of Maryland Baltimore Washington Medica
Glen Burnie, Maryland
06.2024 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Utilized strong problem-solving abilities to address unexpected challenges that arose during shifts and collaborated with colleagues for resolution.
- Enhanced patient safety by conducting thorough and regular room checks, ensuring a secure environment.
- Reduced risk of falls for patients through consistent monitoring and assistance with mobility tasks.
Support Specialist
Mobile Phlebotomy Heroes, LLC
Glen Burnie, Maryland
05.2023 - Current
- Process client demographic and medical information for registration purposes.
- Adheres to the HIPAA compliance policies of the company.
- Promptly answer and screen the telephone calls from inquiring clients in a courteous manner.
- Prioritize workflow to accomplish deadlines.
- Review all client information and communicate financial responsibilities to clients.
- Responsible for ensuring self-pay options with clients.
- Process payment according to type of services rendered.
Childcare Assistant
Self-employed
Brooklyn , MD
06.2022 - 05.2023
- Stimulated children's imagination with 11 types of brain-developing games, such as block building, nesting, I spy, and obstacle courses
- Implemented healthy meals.
- Coached children in school subjects and aided in homework, improving learning comprehension and test scores by 10%
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized surfaces to prevent spreading of germs.
- Provides information on programs, policies, and procedures.
Cashier/Barista Shift Lead
Harris Teeter
Glen Burnie, Maryland
12.2020 - 05.2023
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Welcomed customers and helped determine their needs.
Hostess/Server Assistant
Bubba's 33
Glen Burnie, Maryland
06.2020 - 11.2020
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Set up advertising signs and displays on shelves, counters and tables.
Education
Associate of Science - Nursing
The Community College of Baltimore County
Catonsville, MD 12.2023 - Current
Bachelor of Science - Nursing
Morgan State University
Baltimore, MD 08.2022 - Current
High School Diploma -
Old Mill High School
Millersville, MD 09.2018 - 06.2022
Skills
Computer skills and Medical terminology
Service standard compliance
Communication and Strategy implementation
Timeline
Patient Safety Companion
University of Maryland Baltimore Washington Medica
06.2024 - Current
Associate of Science - Nursing
The Community College of Baltimore County
12.2023 - Current
Support Specialist
Mobile Phlebotomy Heroes, LLC
05.2023 - Current
Bachelor of Science - Nursing
Morgan State University
08.2022 - Current
Childcare Assistant
Self-employed
06.2022 - 05.2023
Cashier/Barista Shift Lead
Harris Teeter
12.2020 - 05.2023
Hostess/Server Assistant
Bubba's 33
06.2020 - 11.2020
High School Diploma -
Old Mill High School
09.2018 - 06.2022
Similar Profiles
Jake VasquezJake Vasquez
Student Nurse at University of Maryland Baltimore Washington Medical CenterStudent Nurse at University of Maryland Baltimore Washington Medical Center
Courtney BladeCourtney Blade
Registered Nurse at University of Maryland Baltimore Washington Medical CenterRegistered Nurse at University of Maryland Baltimore Washington Medical Center
Nancy GamezNancy Gamez
Registered Nurse, Intensive Care Unit at University of Maryland Baltimore Washington Medical CenterRegistered Nurse, Intensive Care Unit at University of Maryland Baltimore Washington Medical Center
Laura Del Cid ColatoLaura Del Cid Colato
Realtor at Patrick Team Properties of Keller Williams FlagshipRealtor at Patrick Team Properties of Keller Williams Flagship
Erica TurnerErica Turner
Surgical Coordinator at ClearChoice Dental Implant CentersSurgical Coordinator at ClearChoice Dental Implant Centers