Hi, I’m
Le'Neka Peters
California City,CA
Summary
Highly motivated and results-oriented leader with extensive experience in overall management and strategic direction for a branch of 4-100 employees. Excels in delivering exceptional customer service, managing human resources and people effectively.Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies Demonstrates a talent for tracking trends, reducing costs, and optimizing new opportunities. Assertive and enthusiastic with an unparalleled work ethic and commitment to the brand. Seasoned operations manager providing hands-on leadership, offering teams training, guidance, support, and motivation to succeed. Ensures strict adherence to safety regulations and corporate policies, procedures, and standards.
Overview
12
years of professional experience
1
Certification
Work History
Aya Healthcare
Recruiter
03.2021 - Current
Job overview
- Developed and implemented effective talent acquisition strategies to attract top-tier candidates for various positions
- Utilized applicant tracking system (ATS) data analytics to identify areas of improvement in the recruitment process
- Operated and maintained applicant tracking and candidate management systems.
- Studied job descriptions and qualifications to determine applicant requirements.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Drove sales by developing multi-million dollar contract sales.
- Managed accounts to retain existing relationships and grow share of business.
- Conducted thorough candidate screenings and interviews to assess skills, qualifications, and cultural fit
- Managed the end-to-end recruitment process including job postings, resume screening, interview coordination, and offer negotiation
- Built strong relationships with hiring managers to understand their staffing needs and provide strategic guidance on talent acquisition
- Conducted phone and in-person interviews to assess candidate qualifications, skills, and cultural fit
- Sourced and screened candidates for various positions, ensuring a high-quality talent pool
- Negotiated offers of employment including compensation packages, start dates, relocation assistance, etc
- Ensured compliance with all applicable laws and regulations related to recruitment processes such as equal employment opportunity (EEO) guidelines
- Maintained confidentiality of sensitive information during the recruitment process
- Developed metrics-driven reports on key performance indicators (KPIs) such as time-to-fill ratio or cost-per-hire
- Streamlined internal processes by implementing new tools or technologies for candidate screening or assessment
- Led diversity recruiting efforts by partnering with community organizations focused on underrepresented groups
- Established strong relationships with external staffing agencies or search firms when additional support was needed
- Developed and maintained a talent pipeline of potential candidates for future hiring needs
- Negotiated offers of employment including salary, benefits, and other compensation packages within approved guidelines
- Managed multiple open positions simultaneously while ensuring timely progress through each stage of the recruitment cycle
- Analyzed market trends and competitor data to stay informed about changes impacting talent acquisition within the healthcare industry
- Served as a subject matter expert on industry-specific regulations related to credentialing requirements for healthcare professionals
- Coordinated pre-employment background checks, drug screenings, reference checks, immunization verifications for new hires
- Provided regular reports on recruitment metrics, including time-to-fill, cost-per-hire, and quality-of-hire indicators
- Participated in workforce planning meetings to align recruitment strategies with organizational goals and objectives
Enterprise Holdings
Branch Rental& Fleet Operations Manager
05.2015 - 05.2020
Job overview
- Drove operational improvements which resulted in savings and improved profit margins
- Resolved efficiency problems, improved operations and provided exceptional client support
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Managed multiple tasks in high-volume environment
- Drove sales by developing multi-million dollar contract sales.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Specializing in customer service excellence and training while excelling in diffusing customer service issues at impeccable high quality
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Manage and development overall branch operations, fleet strategy, employees and supervised management team
- Proactively identified and solved complex problems that impacted management and business direction.
- Develop overall operational strategy and ensures branch complies with policies, procedures, regulations and applicable laws
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Handling confidential information and high priority and sensitive cases
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Establish overall training and development strategy while mentoring employees and specializing in human resources duties
- Reviewed established business practices and improved processes to reduce expenses.
- Superb communication, interpersonal, leadership and problem-solving skills
- Developed and maintained knowledgeable and productive team of employees.
- Excel in challenging and deadline-driven environments
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Worked with clients with diverse and marginalized populations and Team Leadership backgrounds
- Excelled in customer care, help desks and call centers
Drafting
Assistant Salon Manager
06.2013 - 05.2015
Job overview
- Overseeing salon operations while training and developing employees on sales and customer satisfaction
- Exceptional performance in high volume environment
- Documented and resolved fleet management, Superb phone handling and appointment setting issues which led to improved profits
- Stellar performance of financial development, timesheets, & payroll
- Devised seasonal promotions and discount packages to increase clientele loyalty base.
- Prepared daily shifts based on demand and scheduled appointments.
- Developed sales and promotional campaigns around special holidays and seasonal events.
- Identified competent talent for salon professionals to have full salon floor coverage for amenities.
- Monitored stock of Stylingproducts and ordered supplies.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Managed cash flow, business transactions, banking, and accounting processes.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Achieved personal sales goals by upselling products to meet individual needs.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
Legal Force One
Office Manager
02.2013 - 05.2015
Job overview
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of Teamwork/collaboration, personnel and activities
- Optimized organizational systems for payment collections
- Developed internal requirements which complied with legal standards to minimize regulatory risks and liability across program
- Analyzed and solved multi-faceted problems that affected executive leaders and Strategic Planning business initiatives
- Specializing in administrative duties
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Shouldered administrative duties for legal staff such as scheduling, filing, responding to inquiries and answering phones.
- Enforced client confidentiality related to court cases and defended clients against opposition.
- Worked with other law offices and state and federal offices to obtain evidence and legal documentation pertaining to cases.
- Managed complex schedules for attorneys and lawyers with court dates and client meetings.
- Communicated with clients and set up remote video and telephone conferences.
- Assisted with legal research on case law and conducted evidence examination and documentation.
Education
Wilmington UniversityNew Castle, DE
Bachelor's degree from Criminal Justice
12.2015
University Overview
- Dean's List
Wilmington UniversityNew Castle, DE
Child Development Certification from Child Development
12-2015
Delaware Technical Community College-Stanton/WilmingtonStanton, DE
Associate's degree from Criminal Justice
08.2012
Skills
- Communication skills
- Microsoft Office
- Office Management
- Operations Management
- Organization/time management
- Customer Service Excellence
- Budget Planning/ Revenue Generation
- Account retention
- Sales/Rental Management
- Staff/People management Management
- Team Leadership
- Accounts payable/receivable
- Drafting
- Record Keeping & Confidential information
- Quick books
- Marketing (B2B, B2C)
- Project management
- Teamwork/collaboration
- Data collection and analysis
- Case/contract management
- Scheduling
- Delinquent Accounts
- Phone Handling
- Strategic Planning
- Human Resources
- Financial Management
- Policy & Procedure Development
- Interviewing
- Bookkeeping
- Collection management
- SAP
- Organizational skills
- Payroll
- Negotiation
- Customer relationship management
- Collaboration with sales
- Talent acquisition
- Patient monitoring
- CRM Software
- Financial Report Writing
- Conflict Management
- Case Management
- Time management
- Administrative experience
- Phone etiquette
- Process Improvement
- Social Work
- Program Management
- Data entry
- Logistics
- Merchandising
- Applicant assessment
- Resume scanning
- Recruitment
- Applicant sourcing
- Talent management
- Cold calling
- Salary and benefits negotiations
- Offer letters
- Interviewing techniques
- Diversity promotion
- Self-motivated work ethic
- Recruitment strategies
- Contract negotiation
- Salesforce expertise
- Data-driven decision making
Certification
- Child Advocacy, Present
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Recruiter
Aya Healthcare
03.2021 - Current
Branch Rental& Fleet Operations Manager
Enterprise Holdings
05.2015 - 05.2020
Assistant Salon Manager
Drafting
06.2013 - 05.2015
Office Manager
Legal Force One
02.2013 - 05.2015
Delaware Technical Community College-Stanton/Wilmington
Associate's degree from Criminal Justice
Wilmington University
Bachelor's degree from Criminal Justice
Wilmington University
Child Development Certification from Child Development
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