LENELL ELLIS
Account Manager
Torrance,CA
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Research/Advocacy
Scholars Tobacco Advocacy and Research Program
08.2022 - 05.2023
- Conducted mentored tobacco-related research
- Participate in local tobacco control projects
- Developed a survey to gather additional information to better understand tobacco-related trends
- Shadowing with professional mentors
- Introduction to ethical research practices & initiating research projects
- Community outreach via social media and In-person events
- Anti-tobacco advocacy
- Advocated for communities, with emphasis on historically and systematically disadvantaged populations.
- Engaged diverse community members through targeted outreach efforts aimed at increasing participation in advocacy activities.
- Increased public awareness on policy issues by creating compelling content for social media platforms.
Virtual Assistant
Self-Employed
11.2016 - 06.2022
- Provided appointment setting, proofing, editing, call resolution, billing, spreadsheet maintenance, and general administrative support for an outside sales team.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Supported marketing strategies with detailed analytics reports highlighting key performance indicators of campaigns.
- Boosted team morale with proactive communication skills that fostered a positive work environment.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
Regional Sales Director
Compass Group/Canteen Refreshment Services
03.2013 - 11.2016
- Cultivated business partnerships and provided general account management to existing clients
- Researched customer needs, market trends and competitor activities.
- Provided manageable/cost-effective break room service/product solutions to customers.
- Developed and executed sales plans for consistent growth in revenue and profitability.
- Analyzed customers'' feedback enabling improvements in product offerings leading to higher levels of satisfaction.
- Delivered exceptional customer service, resulting in increased retention rates, referrals, and repeat business from satisfied clients.
- Drove customer acquisition efforts by leveraging extensive industry network and employing effective cold-calling techniques.
Fundraising Coordinator
Mayme A. Clayton Museum
12.2011 - 01.2013
- Assisted the Director of Fundraising to create and implement revenue-generating events, activities, and charities for the organization's overall growth
- Coordinated donor meetings and set presentation objectives
- Planned and executed feasible timelines, budgets, and marketing to align with the organization’s mission and vision.
- Evaluated the effectiveness of various campaigns using data-driven analysis techniques, making adjustments as necessary to achieve desired outcomes.
- Conducted thorough research on prospective donors, identifying key opportunities for increased giving.
- Streamlined event planning processes for successful charity galas, and auctions
- Organized informative presentations for potential supporters, increasing awareness of the organization''s mission and impact.
Business Development Manager
Office Depot’s Business Services Division
06.1998 - 01.2011
- Achieved top sales performer recognition, driving net new business ($500,000 annually)
- Achieved two-time Chairman’s Circle and President’s Club
- Conducted cold calling, telemarketing, and contract negotiation
- Presented an eCommerce platform to general end-users
- Conducted meetings with C-Level Executives to present solutions and strategies.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
Education
Associates of Arts - Health And Fitness
Los Angeles Harbor College
Wilmington, CASkills
Salesforceundefined
Certification
Certified Culinary Chef - Le Cordon Bleu
Timeline
Research/Advocacy
Scholars Tobacco Advocacy and Research Program
08.2022 - 05.2023
Virtual Assistant
Self-Employed
11.2016 - 06.2022
Regional Sales Director
Compass Group/Canteen Refreshment Services
03.2013 - 11.2016
Fundraising Coordinator
Mayme A. Clayton Museum
12.2011 - 01.2013
Business Development Manager
Office Depot’s Business Services Division
06.1998 - 01.2011
Associates of Arts - Health And Fitness
Los Angeles Harbor College
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