Patient advocacy
LENELL ELLIS
Torrance,CA
Summary
Empathetic Leader & Analytical Strategist with a BA in Sociology, known for cultivating impactful relationships, assessing diverse needs, and spearheading initiatives that foster positive community and organizational outcomes. Proven ability to translate complex data into actionable strategies, ensuring high stakeholder satisfaction and sustained engagement. Adept at navigating intricate social dynamics and fostering cross-functional collaboration to capitalize on emerging opportunities for systemic improvement. A results-oriented professional with a relentless drive for excellence, poised to facilitate transformative success in human-centered environments.
Overview
25
25
years of professional experience
Work History
Research/Community Engagement
Cal State University San Diego - STAR Program
10.2022 - 11.2023
- Significantly reduced smoking prevalence in targeted communities by actively participating in local tobacco control projects, demonstrating a strong commitment to public health and community impact.
- Increased understanding of complex tobacco-related trends and insights by 20% through leading collaborative research initiatives, showcasing adept problem-solving and a client-focused approach to public health.
- Amplified insights into tobacco-related behaviors by 25% through the development and execution of a comprehensive survey, highlighting proficiency in gathering and analyzing community-centric data for informed decision-making and intervention strategies.
- Supported the inception of 3 new research projects through active shadowing, demonstrating adaptability and readiness to contribute tailored solutions to pressing community needs.
- Engaged over 500 individuals through successful social media campaigns and community events, demonstrating effective public outreach and engagement strategies for health promotion.
- Advocated for anti-tobacco measures benefiting historically disadvantaged populations, leading to policy implementations that positively impacted 10,000 individuals, showcasing strong community advocacy and partnership-building skills.
- Educated community members on local smoking cessation resources, implemented wellness strategies, and raised awareness of barriers faced by disadvantaged communities, contributing to effective smoking prevalence reduction efforts and demonstrating a commitment to public education and support.
Virtual Sales Support
06.2016 - 10.2022
- Provided comprehensive stakeholder relationship management, offering timely assistance and addressing inquiries via various communication channels, ensuring high-level satisfaction and sustained engagement.
- Contributed to a 15% increase in operational efficiency by effectively managing inquiries and streamlining processes, translating to improved service delivery and resource utilization.
- Achieved a 50% improvement in stakeholder satisfaction ratings, evidenced by positive feedback for prompt and helpful assistance, leading to enhanced retention and trust.
- Reduced processing times through the implementation of streamlined procedures, resulting in improved productivity within the support department and faster service delivery.
- Identified and resolved recurring system and user issues, resulting in decreased complaints and a noticeable improvement in overall client/user experience.
- Facilitated 5 successful cross-functional collaboration projects, resulting in smoother internal processes, faster issue resolution, and a more cohesive user experience.
- Oversaw end-to-end process coordination for assigned accounts, including data entry, financial coordination, and facilitating smooth logistics for service delivery.
- Collaborated closely with teams to support strategic account development, contributing to needs identification, outreach efforts, and preparation of tailored informational materials and presentations.
Regional Sales Representative
Compass Group/Canteen
06.2013 - 06.2016
- Earned prestigious recognition and awards for outstanding contributions to regional growth, exemplary leadership in establishing partnerships, and impactful contributions to expanding service reach.
- Surpassed quarterly and annual outreach targets by an average of 20%, consistently demonstrating exceptional engagement performance and driving substantial growth within the assigned region.
- Expanded the company's community presence by securing 27 new collaborations, entering 2 new service territories, and establishing 5 strategic partnerships, leading to increased market share and boosted resource allocation.
- Implemented stakeholder retention strategies that led to an 8% increase in satisfaction rates and reduced attrition rates by 10%, resulting in improved loyalty and a rise in recurring program participation within the region.
- Negotiated service agreements, collaborative contracts, and long-term partnerships, resulting in enhanced program efficiency and sustained community engagement.
- Prepared comprehensive reports and presentations for leadership, providing insights into service performance, community trends, and expansion prospects.
- Acted as the primary point of contact for stakeholder inquiries, support issues, and concerns within the region, ensuring timely resolution and delivering exceptional service.
- Negotiated collaboration agreements, contracts, and service terms with clients and partners, ensuring compliance with organizational policies and ethical guidelines.
Fundraising Coordinator
Mayme A Clayton Museum
03.2011 - 12.2012
Business Development Manager
Office Depot BSD
06.1998 - 01.2010
Education
Bachelor of Arts - Sociology
Associate of Arts - Liberal Arts and Science; Health and Fitness
Associate of Arts - Social & Behavioral Sciences
Associate of Arts - Humanities
Skills
- Community Needs Assessment
- Stakeholder Engagement
- Qualitative & Quantitative Research
- Program Development & Evaluation
- Strategic Planning for Social Impact
- Relationship Management
- Data-Driven Insights
- Collaborative Leadership
- Systemic Problem-Solving
- Advocacy & Outreach
- Resource Mobilization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Social Work
Court Advocacy
Account management
Timeline
Research/Community Engagement - Cal State University San Diego - STAR Program
10.2022 - 11.2023
Virtual Sales Support -
06.2016 - 10.2022
Regional Sales Representative - Compass Group/Canteen
06.2013 - 06.2016
Fundraising Coordinator - Mayme A Clayton Museum
03.2011 - 12.2012
Business Development Manager - Office Depot BSD
06.1998 - 01.2010
Los Angeles Harbor College - Associate of Arts, Liberal Arts and Science; Health and Fitness
Los Angeles Harbor College - Associate of Arts, Social & Behavioral Sciences
Los Angeles Harbor College - Associate of Arts, Humanities
Cal State University Dominguez Hills College - Bachelor of Arts, Sociology
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