Lenesha Lewis
Denton,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
2027
2027
years of professional experience
Work History
Caregiver
Bellaire Residential Assisted Living and Memory Care
Denton, TX
04.2022 - Current
- Assisted residents with daily living activities, ensuring comfort and safety.
- Maintained cleanliness and organization of resident living areas to promote hygiene.
- Engaged residents in social and recreational activities to enhance emotional well-being.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Housekeeper
Texas Health Presbyterian Hospital Denton
Denton, TX
10.2022 - 06.2024
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Documented and reported necessary facility and building repairs observed.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Shift Leader
Taco Bell
Denton, TX
05.2022 - 06.2022
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Set and oversaw weekly and special event menu plans.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Shift Leader
Wingstop
Crossroads Tx
12.2020 - 05.2022
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Collaborated with management on promotional initiatives, driving engagement and sales growth during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Completed cash and credit card transactions accurately using POS software.
Resident Assistant, WaitStaff
The Forum at Park Lane
Dallas, TX
08.2019 - 11.2020
- Cultivated warm relationships with regular customers
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted residents in preparing for activity and social programs.
- Delivered and served meals and provided other dining needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Crew Member
McDonald's
Dallas, TX
10.2018 - 06.2019
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Assisted in training new crew members on food preparation and service standards.
- Monitored inventory levels and reported shortages to ensure timely restocking of supplies.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Crew Member
Jack in the Box
Dallas, TX
02.2018 - 11.2018
- Provided exceptional customer service by efficiently taking and processing orders.
- Operated kitchen equipment safely, ensuring compliance with health regulations.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Assisted in training new crew members on food preparation and service standards.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
Team Member
Cinnabon
Dallas, TX
11.2017 - 04.2018
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Prepared and baked Cinnabon products following standardized recipes for quality consistency.
- Operated point-of-sale system efficiently, processing transactions and managing cash accurately.
- Resolved customer inquiries promptly, fostering a welcoming environment and enhancing brand loyalty.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted in inventory management to prevent stock shortages and overages.
Hostess
Cheesecake Factory Restaurant
Dallas, TX
05.2017 - 10.2017
- Managed guest seating arrangements to optimize flow and reduce wait times.
- Coordinated with kitchen staff to ensure timely service of meals and beverages.
- Implemented reservation management system, improving booking accuracy and efficiency.
- Oversaw daily operations of hostess station, ensuring adherence to company standards.
- Answered customer questions about hours, seating, and menu information.
- Enhanced guest experience by providing personalized greetings and efficient table assignments.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Checker
TomThumb
Dallas, TX
10.2015 - 11.2017
- Processed customer transactions accurately and efficiently, ensuring swift checkout experiences.
- Maintained cleanliness and organization of checkout areas to enhance customer satisfaction.
- Assisted customers with product inquiries, promoting a positive shopping environment.
- Learned duties for various positions and provided backup at key times.
- Stocked, tagged and displayed merchandise as required.
Wait Staff Member
Caruth Haven Court
Dallas, TX
06.2017 - 11.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
Shift Leader
Yogurtland
Dallas, TX
09.2017 - 08.2018
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
Gift Shop Cashier, Wait Staff
C.C. Young
Dallas, TX
03.2017 - 08.2017
- Operated cash register, processing transactions efficiently and accurately.
- Assisted customers with product selections, enhancing shopping experience and satisfaction.
- Managed inventory levels, ensuring timely restocking of merchandise on shelves.
- Demonstrated adaptability and flexibility by covering additional shifts when needed, contributing to a well-functioning team environment.
- Balanced cash drawers at the beginning and end of shifts, verifying that all funds were accounted for accurately before submitting reports to supervisors for review.
- Collaborated with kitchen staff to ensure high-quality meal presentation and consistency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Dining Room Attendant
Omni Dallas Hotel
Dallas, TX
06.2013 - 09.2015
- Delivered exceptional customer service to enhance dining experiences for guests.
- Maintained cleanliness and organization of dining areas to ensure optimal guest satisfaction.
- Assisted in setting up and breaking down dining room for events, ensuring efficiency in operations.
- Collaborated with kitchen staff to ensure timely food delivery and address guest needs promptly.
- Assisted wait staff with timely food delivery and guest requests.
- Demonstrated knowledge of menu items, assisting guests with meal recommendations tailored to their preferences.
- Demonstrated strong multitasking abilities by managing multiple responsibilities including greeting guests, bussing tables, and refilling water glasses during peak service hours.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Food Runner , Waitress
American Girl
Dallas, TX
11.2012 - 01.2013
- Delivered food promptly to guests, ensuring satisfaction and adherence to quality standards.
- Collaborated with kitchen staff to coordinate timely meal service during peak hours.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Dietary Aide
Prestonwood Rehabilitation & Nursing Center
Plano, TX
01.2013 - 05.2013
- Prepared and served nutritious meals according to dietary guidelines and resident preferences.
- Maintained cleanliness and organization of kitchen and dining areas, ensuring compliance with health standards.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Monitored food temperatures and storage conditions to ensure safety and quality of meals served.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Wait Staff Member
Atria Senior Living
Carrollton, TX
06.2012 - 09.2012
- Implemented efficient table turnover strategies to maximize seating capacity during peak hours.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Highland Springs Retirement Community
Dallas, TX
2008 - 2010
- Provided exceptional customer service to residents and guests during meal service.
- Assisted in food preparation and presentation, ensuring adherence to dietary needs.
- Collaborated with kitchen staff to maintain cleanliness and organization of dining area.
- Adapted quickly to diverse resident preferences, enhancing dining experience satisfaction.
- Inspected dishes and utensils for cleanliness.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Education
Sociology
Dallas College Brookhaven College
Farmers Branch, TXHigh School Diploma -
Ranchview High School
Irving, TXSkills
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Flexible and adaptable
Timeline
Housekeeper
Texas Health Presbyterian Hospital Denton
10.2022 - 06.2024
Shift Leader
Taco Bell
05.2022 - 06.2022
Caregiver
Bellaire Residential Assisted Living and Memory Care
04.2022 - Current
Shift Leader
Wingstop
12.2020 - 05.2022
Resident Assistant, WaitStaff
The Forum at Park Lane
08.2019 - 11.2020
Crew Member
McDonald's
10.2018 - 06.2019
Crew Member
Jack in the Box
02.2018 - 11.2018
Team Member
Cinnabon
11.2017 - 04.2018
Shift Leader
Yogurtland
09.2017 - 08.2018
Wait Staff Member
Caruth Haven Court
06.2017 - 11.2017
Hostess
Cheesecake Factory Restaurant
05.2017 - 10.2017
Gift Shop Cashier, Wait Staff
C.C. Young
03.2017 - 08.2017
Checker
TomThumb
10.2015 - 11.2017
Dining Room Attendant
Omni Dallas Hotel
06.2013 - 09.2015
Dietary Aide
Prestonwood Rehabilitation & Nursing Center
01.2013 - 05.2013
Food Runner , Waitress
American Girl
11.2012 - 01.2013
Wait Staff Member
Atria Senior Living
06.2012 - 09.2012
Server
Highland Springs Retirement Community
2008 - 2010
Sociology
Dallas College Brookhaven College
High School Diploma -
Ranchview High School