Lenesha McGee
Chicago,IL
Summary
Results-driven Human Services Caseworker with expertise in client advocacy, case management, and community resource access. Proven ability to develop case plans and process applications efficiently to support clients in need.
Overview
10
10
years of professional experience
Work History
Human Services Caseworker
Department of Human Services
Blue Island, Illinois
03.2019 - Current
- Conducted intake interviews to gather client information and needs assessments.
- Maintained accurate records of client interactions and service referrals.
- Educated clients about available programs and eligibility requirements.
- Processed applications for SNAP, Medicaid, TANF, and AABD cash.
- Collaborated with team members to develop case plans for individuals and families.
- Attended meetings and participated in staff development training activities.
- Maintained confidentiality standards according to agency policies and procedures.
- Assisted clients in accessing community resources and support services.
- Fostered relationships with community organizations to enhance service delivery options.
Family Resource Specialist
llinois Action for Children
Chicago, IL
10.2015 - 03.2019
- Encouraged families to explore high-quality childcare and early education options.
- Determined eligibility for parents and childcare providers under IDHS policies.
- Explained CCAP program details, policies, and procedures to parents and providers, both over the phone and in person.
- Ensured files were completed, scanned, and properly stored in digital and paper systems.
- Processed applications for childcare assistance payments.
Education
Bachelor of Arts - Sociology
Northeastern Illinois University
Chicago, IL03-2017
Skills
- Case management
- Client advocacy
- Program eligibility
- Community outreach
- Policy interpretation
- Data analysis
- Conflict resolution
- Team collaboration
- Active listening
- Cultural competence
Timeline
Human Services Caseworker
Department of Human Services
03.2019 - Current
Family Resource Specialist
llinois Action for Children
10.2015 - 03.2019
Bachelor of Arts - Sociology
Northeastern Illinois University