Summary
Overview
Work History
Education
Skills
Timeline
Intern

Lenette Leonard

Bristol,VA

Summary

Results-driven professional with extensive experience in dispute resolution. Adept at mediating conflicts and achieving equitable resolutions while maintaining positive relationships. Known for strong collaboration skills and commitment to delivering results. Expertise in negotiation and conflict management, ensuring smooth operations and team cohesion.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Retail Sales position. Ready to help team achieve company goals

Overview

28
28
years of professional experience

Work History

Dispute Resolution Specialist

Citi
03.2017 - 09.2020
  • Actively participated in continuing education opportunities, staying up-to-date on industry trends and best practices for dispute resolution.
  • Maintained accurate records of all disputes, ensuring compliance with industry regulations and company policies.
  • Improved case resolution times by streamlining processes and implementing efficient communication strategies.
  • Negotiated settlements between parties, achieving favorable outcomes while preserving client relationships.
  • Participated in regular meetings with management to review case progress and discuss potential improvements to processes or systems.
  • Established strong working relationships with clients, fostering trust and ensuring satisfaction throughout the dispute resolution process.
  • Conducted thorough research on each case, resulting in well-informed decisions and fast resolutions.
  • Provided ongoing support to clients throughout the duration of their disputes, offering empathy and understanding alongside professional advice.
  • Dates are approximate as i no longer have that information

Special Projects Supervisor

Multi Service Fuel Card
06.2004 - 03.2014
  • Fostered a positive work environment by providing support, guidance, and constructive feedback to team members.
  • Drove continuous improvement within the organization through the implementation of Lean principles and methodologies in daily operations.
  • Streamlined processes for increased productivity by identifying inefficiencies and implementing best practices in workflow management.
  • Collaborated closely with senior leadership to align projects with overall business objectives strategically.
  • Implemented innovative project management techniques for streamlined workflows and improved team efficiency.
  • Enhanced cross-functional collaboration by initiating regular team meetings and encouraging open communication.
  • Developed comprehensive project plans to outline scope, goals, deliverables, timelines, and resources required.
  • Government contract, so all projects had a time limit. Help ensure all team members had all information they needed to complete their task

Manager

Hutchens Truck Repair
03.1993 - 02.2004
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Accounts Payable and Receivable
  • Monthly and quarterly taxes

Education

Accounting - Accounting

Bristol Sullivan Tech
Bristol

Skills

  • Maintaining confidentiality
  • Alternative dispute resolution
  • Client counseling
  • Dispute analysis
  • De-escalation techniques
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills
  • Decision-making
  • Self motivation
  • Professionalism
  • Accounts Payable and Receivables
  • Monthly and Quarterly Taxes
  • 10 Key
  • Dependable
  • Flexible

Timeline

Dispute Resolution Specialist

Citi
03.2017 - 09.2020

Special Projects Supervisor

Multi Service Fuel Card
06.2004 - 03.2014

Manager

Hutchens Truck Repair
03.1993 - 02.2004

Accounting - Accounting

Bristol Sullivan Tech

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Lenette Leonard