Lenette Thomas
Snellville
Summary
Patient Care Manager with 13+ years of extensive expertise in patient care coordination and management, demonstrating leadership and strategic decision-making skills. Adept at optimizing operational efficiency and ensuring patient satisfaction through innovative communication and virtual collaboration approaches. Committed to advancing healthcare delivery by leveraging analytical skills and fostering seamless communication in diverse and dynamic environments while fostering multiple relationships .
Overview
14
14
years of professional experience
Work History
Billing Specialist
ACME Billing
09.2024 - Current
- Coordinate with insurers to verify coverage, enhancing patient cost accuracy.
- Worked with multiple departments to check proper billing information.
- Streamline billing, reducing errors and boosting financial operations
- Optimize accounts receivable, accelerating cash flow and liquidity
- Audit billing records for compliance, resolving discrepancies efficiently
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Patient Care Coordinator
Swap Health
09.2023 - 08.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
Surgical Patient Care Assistant
Kettering Medical Center
04.2018 - 10.2022
- Assisted surgeons by efficiently managing instruments, ensuring smooth surgical operations
- Prepared sterile operating rooms, optimizing surgical efficiency and safety
- Provided comprehensive patient care, enhancing pre- and post-operative recovery processes
- Transported specimens and blood, facilitating complex procedures with precision
- Maintained accurate procedural documentation, supporting effective surgical supply management
- Coordinated with surgical teams to optimise operating room efficiency, ensuring timely procedures and enhancing patient care outcomes
Caregiver
Homecare.com
06.2017 - 04.2022
- Provided personal care services, enhancing clients' daily comfort and dignity
- Monitored health indicators, ensuring timely communication of changes to stakeholders
- Assisted with mobility, ensuring safe transfers and use of aids, enhancing client independence
- Offered companionship and emotional support, fostering positive client relationships.
- Documented care activities, ensuring accurate communication with healthcare teams
- Delivered compassionate care, enhancing clients' quality of life through personalized assistance, health monitoring, and emotional support.
- Managed household tasks efficiently, creating a clean and organized environment conducive to patient well-being.
Store Manager
Rainbow Apparel Inc.
01.2011 - 11.2018
- Led daily operations, enhanced team performance, improved customer satisfaction
- Achieved sales targets, optimized merchandising, reduced inventory shrinkage
- Trained staff, resolved customer issues, and ensured policy compliance
- Implemented data-driven initiatives, enhancing customer experience and operational efficiency
- Fostered a high-performing team culture, providing continuous coaching and feedback
- Collaborated with staff to exceed sales targets and maintain exemplary customer service standards
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Patient Care Technician
Lifecare Hospitals
06.2015 - 09.2016
- Deliver direct patient care, assisting with daily activities to enhance patient comfort
- Record vital signs accurately, reporting changes to ensure timely medical intervention
- Facilitate patient transfers, prioritizing safety and preventing pressure sores
- Manage patient admissions and discharges, streamlining room preparations
- Respond promptly to patient requests, fostering compassionate care
Education
Bachelor of Science-BS - Healthcare Management
Franklin University
05.2024
Associate of Art-AA - Healthcare Administration
Clark State Community College
08.2022
Skills
- Patient Care
- Management
- Insurance Billing
- Customer Service
- Virtual Collaboration
- Leadership
- Operational Efficiency
- Strategic Decision-making
- Analytical Skills
- Adaptability
- Data Management
- Compliance Monitoring
- Team Coordination
- Patient Advocacy
- Customer service
- Multitasking and organization
- Recruitment and hiring
- Team leadership
Timeline
Billing Specialist
ACME Billing
09.2024 - Current
Patient Care Coordinator
Swap Health
09.2023 - 08.2024
Surgical Patient Care Assistant
Kettering Medical Center
04.2018 - 10.2022
Caregiver
Homecare.com
06.2017 - 04.2022
Patient Care Technician
Lifecare Hospitals
06.2015 - 09.2016
Store Manager
Rainbow Apparel Inc.
01.2011 - 11.2018
Associate of Art-AA - Healthcare Administration
Clark State Community College
Bachelor of Science-BS - Healthcare Management
Franklin University
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