Leneya Perschka

• Developing and implementing community engagement strategies that support agency and Philanthropy goals.
• Maintain relationships and communication with program staff and other administrative departments, serving as the main point of contact for effectively supporting the agency's needs and facilitating activities.
• Facilitate, and/or coordinate other staff to facilitate, presentations, tours, and tabling events with corporations and community service groups.
• Collaborate with Individual Volunteer & Intern team for recruiting and cultivating volunteers, managing volunteer engagement in software system, reporting impact, and evaluating current activities and opportunities for strengthening engagement.
• Develop, and/or coordinate with staff to develop, service project and in-kind donations applications and reports.

• Recruited and trained over 110 new volunteers on volunteer program goals and objectives.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Demonstrated strong writing and presentation skills to develop funding proposals, memorandums and grant reports.
• Collected and analyzed data to identify community needs before implementing programs.
• Coordinated programs to promote health, information, preventive care, and nutrition.
• Conducted outreach activities to engage local stakeholders in programs.
• Spearheaded fundraising efforts to support social and community service initiatives.
• Updated spreadsheets and databases to track, analyze, and report on performance and grant data.

Various Roles/Departments: Fire Dept, Accounting, Human Resources, and City Management.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. (All departments)
• Evaluated employee performance and coached and trained to improve weak areas. (Accounting and Fire Department)
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations. (Human Resources and Fire Department)
• Scheduled and taught in class and online courses to increase learning opportunities. (Human Resources, Accounting, and Fire Department)
• Quickly adapted training plans, keeping timelines, and budgets in mind. (Fire Department)
• Coached new employees on administrative procedures, company policies and performance standards. (Accounting and Fire Department)
• Reviewed time records for 900 employees to verify accuracy of information. (Accounting)
• Developed and maintained internal control processes, document procedures, identification of areas to improve internal controls and implementation of policy change. (All departments)
• Identified, researched and resolved billing variances to maintain system accuracy and currency. (Fire Department)
• Kept vendor files accurate and up-to-date to expedite payment processing.(Fire Department)
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. (All Departments)
• Identified and resolved unauthorized, unsafe, or ineffective practices. (ALL Departments)
• Implemented new training courses after assessing corporate data and identifying employee weaknesses. (All Departments)
• Reviewed vendor invoices for appropriate documentation and validity prior to payment. (City Manager)
• Aided manager in examining company finances to develop strategies in reducing costs and maximizing revenues. (City Manager)

• Formulated focused and individualized resolutions aimed to peacefully settle disputes.
• Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Worked with management team to implement proper division of responsibilities.
• Completed special projects by using effective decision making, critical thinking and time management skills.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.