Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leng Xiong

Sacramento,CA

Summary

An Experienced Food Service Manager with more than 6+ years of experience managing a high-quality and fast paced restaurant, and proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.

Overview

7
7
years of professional experience

Work History

FOH Manager

The Boiling Crab
Sacramento, CA
06.2022 - 09.2024
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed office inventory and placed new supply orders.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Managed accounts payable, accounts receivable and payroll.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Explained goals and expectations required of trainees.

FOH Manager

Sunrise Thai Restaurant
Citrus Heights, CA
11.2017 - 03.2021
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Delegated work to staff, setting priorities and goals.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

Education

High School Diploma -

Rio Linda High School
6309 Dry Creek Rd, Rio Linda, CA 95673
06-2016

Some College (No Degree) - Accounting and Finance

Sacramento City College
Sacramento, CA

Skills

  • Complaint Handling
  • Point of sale systems
  • Menu knowledge
  • Hygiene standards
  • Guest Relations
  • Service prioritization
  • Restaurant Operations
  • Restaurant operations management
  • Full service restaurant background
  • Food Service Background
  • Training and coaching
  • Health and Safety Regulations
  • Quality Control
  • Team Oversight
  • Performance Evaluation
  • Staff Supervision
  • Task Delegation
  • Hiring
  • Training and mentoring
  • Policy Enforcement
  • Staff Management
  • Quality Standards
  • Conflict Resolution
  • Health Code Compliance
  • Staff Motivation
  • Emergency Procedures

Languages

English
Full Professional
Hmong
Native/ Bilingual

Timeline

FOH Manager

The Boiling Crab
06.2022 - 09.2024

FOH Manager

Sunrise Thai Restaurant
11.2017 - 03.2021

High School Diploma -

Rio Linda High School

Some College (No Degree) - Accounting and Finance

Sacramento City College

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Leng Xiong