Lengrady Noy
Product Support Specialist
Chester,NH
Summary
Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the medical technology industry. Career objective skills Compiling Data Computer System Diagnostics Software Troubleshooting and Diagnostics Organizational Skills Technical Background Defect Analysis and Resolution Tracking and Documentation Resolve Technical Problems Support End-Users experience.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Product Support Specialist
Quanta Dialysis Technologies
Beverly, MA
01.2022 - Current
- Troubleshoot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Utilization and knowledge of microsoft dynamics 365 applications such CRM and ERP.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Analyzed and applied technical information from interviews with engineers, operators and suppliers.
- Monitored system performance to identify potential issues through remote service portal function.
- Offered assistance in implementing and developing training programs.
Patient Care Technician - CCHT
Fresenius Kidney Care Dialysis
Danvers, MA
08.2017 - 01.2022
- Supports FMCNA commitment to Quality Enhancement Program (QEP) and Quality Assessment
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Responsible for assuring dialysis set up, tested and found to be safe for dialysis treatment in accordance with manufacturer instructions for use and company policy and procedure.
- Provided in-patient care for 235 dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Performed routine quality control and safety checks on all equipment.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Assessing complications with dialysis machine including troubleshooting
- Responsible for accurate documentation of information related to patient treatment
- Responsible for calculating and entry of individual patients' dialysis machine programming for Ultrafiltration (UF) goal, Treatment time, Sodium (Na) modeling, UF modeling as prescribed.
- Responsible for ensuring appropriate safety alarms are enabled including narrow venous limits.
- Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Advised patients and families on health topics pertinent to care and treatment.
Phlebotomist
Bostwick Laboratory
Grapevine, TX
05.2017 - 08.2017
- Proficient in data entry of requisitions into organization's computer program software
- Completed over 500 successful venipunctures.
- Increased skills in performing venipuncture and capillary puncture of all age populations
- Monitored patients for reactions and verified sample quality.
- Used personal protective equipment correctly to protect coworkers and patients.
- Performed urine drug screening as well as screening for oncogenes.
- Verified specimen collection and handling to be processed to main lab facilities.
- Performed venipuncture procedures with accuracy and precision.
- Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately.
- Calmly handled difficult or challenging situations that arose while performing phlebotomy duties.
- Maintained excellent communication skills to provide comfort for patients during collection process
- Demonstrated knowledge of safety protocols, including proper handling of contaminated needles and biohazardous materials
- Managed multiple tasks simultaneously while maintaining attention to detail.
Gunner's Mate/Supply Petty Officer
United States Navy, USN
San Diego, CA
03.2011 - 08.2014
- Operate and maintain guided missile launching systems, .50 caliber gun mounts.
- Training and supervising crews in use of all types of ordnance equipment including small arm weapons.
- Stowing, securing, requisitioning and reclassifying explosives.
- Conducted training sessions for subordinates on operating procedures, emphasizing importance of accuracy in all activities performed.
- Adapted quickly to fast-paced environment, exhibiting strong organizational and multitasking skills.
- Evaluated reports generated through system analysis tools such as Excel or
- Access, ensuring accuracy of information presented.
- Demonstrated leadership capabilities by supervising personnel on various projects and delegating tasks accordingly.
- Coordinated maintenance schedules to meet government guidelines.
- Reviewed publications to stay current with changing requirements.
- Created and implemented training procedures to enhance skills of personnel.
- Operated and maintained $3.4 million worth of heavy vehicles, serialized assets, weapons, machine guns, naval guns and artillery.
- Read schematics and logic prints to interpret radar systems and electronic test instruments.
- Inspected assigned material valued in excess of $1.5 million to support company operations.
- Performed weapon inspections and scheduled maintenance to keep equipment operational.
- Identified parts and services to maintain weapons and sprinkler equipment and provided timely solutions to continue operations.
- Developed efficient strategies for streamlining workflow
- Processes, leading to increased productivity and cost savings.
- Coordinated daily operations for team of 150 personnel and established goals for training programs.
- Sorted and delivered materials to different work areas and staff.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Managed functional areas of logistics.
- Collaborated with department heads to discuss procurement, logistics and service requirements for optimized purchasing power.
Education
Bachelor of Science - Exercise Science
University of Massachusetts - Boston
Boston, MA 09.2014 - 06.2017
Associate of Science - Respiratory Therapy
California College-San Diego
San Diego, CA 07.2008 - 07.2010
Skills
Desktop support
Application support
Technical documents comprehension
Technical issues analysis
Customer service expert
Staff education and training
Multitasking Abilities
MS Office
Teamwork and Collaboration
Written Communication
Policies and procedures
Coaching and mentoring
Project Management
Research and trend analysis
Report preparation
CRM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Timeline
Product Support Specialist
Quanta Dialysis Technologies
01.2022 - Current
Patient Care Technician - CCHT
Fresenius Kidney Care Dialysis
08.2017 - 01.2022
Phlebotomist
Bostwick Laboratory
05.2017 - 08.2017
Bachelor of Science - Exercise Science
University of Massachusetts - Boston
09.2014 - 06.2017
Gunner's Mate/Supply Petty Officer
United States Navy, USN
03.2011 - 08.2014
Associate of Science - Respiratory Therapy
California College-San Diego
07.2008 - 07.2010