Lenhle Vilakati
Alexandria,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Overview
3
3
years of professional experience
Work History
Peer Advocate
City Of Alexandria, VA
04.2020 - 07.2023
- As a peer advocate we work with the City of Virginia to do prevention work mostly targeted at children in middle school
- We handle all kinds of topics to help prevent the younger kids from being influenced to make bad decisions.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
food runner
Chiko
11.2022 - 04.2023
- Collaborated well with other food runners to deliver orders accurately.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleaned and sanitized food preparation and serving areas.
- Delivered correct food items to tables according to order documentation.
- Kept detailed knowledge of and followed all food safety guidelines.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front of House Team Member
Nandos
07.2021 - 03.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Established rapport with customers by providing friendly and attentive service.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Cashier
Alexandria Sock Shop
05.2021 - 07.2021
- I was interacting with people and assisting them in any way they needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Advanced Diploma -
Alexandria City High School
Alexandria, VA06.2023
Skills
- Hard worker, Innovative, Fast thinking, Problem solver, Team working skills
- Exemplary Communication
- Positive Environment Facilitation
- Customer service skills, Excellent decision making, and Critical thinking
- Effective Listening
- Patient Interaction
Timeline
food runner
Chiko
11.2022 - 04.2023
Front of House Team Member
Nandos
07.2021 - 03.2022
Cashier
Alexandria Sock Shop
05.2021 - 07.2021
Peer Advocate
City Of Alexandria, VA
04.2020 - 07.2023
Advanced Diploma -
Alexandria City High School
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