LENI GERASS
Lancaster,CA
Summary
Proven leader in high-stress environments, adept at dispatch coordination and customer relations, with a track record of enhancing workflow and reducing costs at Elegant Motorsports LLC. Skilled in route planning and effective communication, consistently improving delivery efficiency and customer satisfaction. Excelled in training teams, ensuring safety, and managing workloads efficiently.
Overview
17
17
years of professional experience
Work History
Dispatcher
Elegant Motorsports LLC
07.2015 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Monitored and tracked dispatch communication systems.
- Tracked and monitored vehicle performance and maintenance.
- Managed customer accounts and invoicing.
Stocking Lead
Dollar Tree
03.2008 - 04.2014
- Assisted in training new employees on proper stocking techniques, equipment usage, safety protocols, and company policies.
- Provided exceptional customer service by assisting shoppers in locating items, answering questions about products, and resolving any issues that arose during shopping experiences.
- Ensured compliance with safety regulations by training staff on proper lifting techniques and use of equipment such as pallet jacks and ladders.
- Supported loss prevention initiatives by monitoring inventory levels, identifying potential theft risks, and reporting suspicious activity to management.
- Reduced out-of-stock occurrences by conducting regular cycle counts and working closely with the purchasing department to address discrepancies.
- Increased efficiency of restocking procedures through implementation of standardized processes for handling overstock and damaged items.
- Collaborated with team members to efficiently unload trucks and distribute products throughout the store.
- Consistently met deadlines for completing stocking tasks before store opening hours to minimize disruption to customer shopping experiences.
- Maintained strong relationships with vendors through regular communication regarding delivery schedules or delays.
- Streamlined receiving processes by ensuring proper documentation was completed and submitted in a timely manner.
- Managed incoming shipments accurately by verifying documentation against physical product counts.
- Maximized sales potential by assisting in merchandising efforts, designing visually appealing displays that showcased products effectively.
- Enhanced store appearance and customer experience by maintaining clean and well-stocked shelves.
- Ensured accurate inventory records by promptly updating the store's electronic database with product information from incoming shipments.
- Facilitated a positive work environment among stocking team members through clear communication, constructive feedback, and recognition of individual accomplishments.
- Improved inventory management by consistently organizing and replenishing stock in a timely manner.
- Streamlined stocking processes by creating detailed work schedules for team members, ensuring adequate coverage during peak hours.
- Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
- Inspected merchandise for quality, variety and safety against specifications.
- Trained stock team in merchandising, storage management and customer service.
Education
High School Diploma -
University of Manila
Metro Manila06.1985
Skills
- Customer Relations
- Dispatch Coordination
- Updating logs
- Route Planning
- Customer Relationship Management
- Work Order Management
- Communication Equipment Operation
- Customer Service
- Active Listening
- Effective Communications
- Communication Management
- Workload Management
- Regulatory Compliance
- Work Order Preparations
- Equipment Inspection
- Safety Procedures
Languages
English
Full Professional
Japanese
Native or Bilingual
Pilipino
Native or Bilingual
Timeline
Dispatcher
Elegant Motorsports LLC
07.2015 - Current
Stocking Lead
Dollar Tree
03.2008 - 04.2014
High School Diploma -
University of Manila
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