Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leni Hills

Salt Lake City,UT

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on organizational goals, support, and achieving positive results.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

Complete Recovery
Salt Lake City, UT
08.2024 - Current

Assisting customers with returning unused cable equipment and also assisting them with ,bill inquiries , disputes, payments , payment plans and or arrangements

Passenger Service Agent

Prospect Airport Services
Salt Lake City, UT
06.2024 - 08.2024
  • Assisting airline passengers with check-in procedures, verifying travel documents, issuing boarding passes, managing luggage, and ensuring a smooth boarding process while providing excellent customer service at the ticket counter and gate area

Customer Service Representative

Yelp
Henderson, NV
06.2022 - 12.2023
  • Primarily interacting with customers via phone, addressing inquiries, resolving issues, and providing information about products or services, handling both inbound calls from customers seeking assistance and sometimes outbound calls for sales or marketing purposes, all while maintaining a positive and helpful demeanor
  • Utilizing computer and software knowledge, and exercising strong communication skills

Production Associate

Tesla
Fremont, CA
12.2022 - 05.2023
  • Responsible for performing various tasks on the assembly line, including operating machinery, quality checking components, assembling parts, and ensuring the smooth production of Tesla vehicles while adhering to strict quality standards and safety protocols, all within a fast-paced production environment

General Laborer/Warehouse

Levi Strauss
Henderson, NV
06.2022 - 12.2022

Cashier

Cafe Rio Mexican Grill
Henderson, NV
09.2021 - 11.2021
  • Responsible for accurately processing customer payments at a point-of-sale system, including handling cash, credit cards, and debit cards, while providing excellent customer service by greeting patrons, answering questions, and resolving any issues that may arise, all while maintaining a clean and organized checkout area

Barista/Cashier

Panera Bread
Henderson, NV
06.2021 - 09.2021
  • Preparing and serving coffee drinks like espresso, lattes, and cappuccinos as well as smoothies, operating a cash register, taking customer orders, handling payments, and ensuring accurate transactions while maintaining excellent customer service with a positive attitude

Warehouse/General Labor

UPS air terminal
Salt Lake City, UT
11.2020 - 04.2021
  • Pushing and pulling cans to and from aircrafts, package handling, stacking packages, quality inspection, consistently lifting packages 25-75 lbs, marshaling trucks and aircrafts, wing walking, conducting fod walks

Sales Associate

Target
Salt Lake City, UT
07.2020 - 11.2020
  • Helping customers while completing workload with minimal guest disruption
  • Working in all departments to ensure sales floor is full, zoned and in stock for customers
  • Push and stock product to sales floor
  • Execute adjacency changes, transitions, revisions and sales plans for all departments
  • Exercising excellent customer service and communication skills

Teacher's Assistant

Boys & Girls Clubs of America
Lodi, CA
12.2018 - 06.2019
  • Providing direct support to a lead teacher in a classroom setting, assisting with lesson preparation, student supervision, individual or small group instruction, maintaining a positive learning environment, and documenting student progress, ultimately ensuring the effective delivery of educational content and activities to the pupils within our care

Education

High School Diploma -

Prospect
Antioch, CA

Skills

Inventory control

Remote Work (1 year)

Hospitality

English

Software knowledge

Customer service

Cash handling

Computer literacy

Social interaction with customers

Negotiation

Heavy Lifting

Cash register

Classroom Management

Salesforce

Teaching

Typing

Barista experience

Sales

Telemarketing

Quality assurance

Math

Retail Sales

Childhood development (1 year)

Manufacturing

Assembly

Stocking

English

Call center

Warehouse Experience (2 years)

Early childhood education

Outbound Sales

Barista Experience

Outbound calling

Customer service

Basic math

Coffee Experience

Serving

Heavy lifting

Classroom Experience

Cold calling

Communication skills

Warehouse experience

Retail sales

Computer skills

Childcare (1 year)

Load & unload

Cashiering

Cash Handling

Inside sales

Upselling

Guest services

  • Customer service
  • Conflict resolution
  • Payment processing
  • Document verification
  • Customer relationship management
  • Call handling
  • Product knowledge
  • Data entry
  • Time management
  • Team collaboration
  • Effective communication
  • Problem solving
  • Positive attitude
  • Microsoft office suite proficiency
  • CRM software
  • Live chat support
  • Customer relations
  • Call center experience
  • Customer focus
  • Complaint handling
  • Phone etiquette
  • Billing inquiries
  • De-escalation techniques
  • Outstanding communication skills
  • Verbal and written communication
  • Returns processing
  • Customer complaint resolution

Timeline

Customer Service Agent

Complete Recovery
08.2024 - Current

Passenger Service Agent

Prospect Airport Services
06.2024 - 08.2024

Production Associate

Tesla
12.2022 - 05.2023

Customer Service Representative

Yelp
06.2022 - 12.2023

General Laborer/Warehouse

Levi Strauss
06.2022 - 12.2022

Cashier

Cafe Rio Mexican Grill
09.2021 - 11.2021

Barista/Cashier

Panera Bread
06.2021 - 09.2021

Warehouse/General Labor

UPS air terminal
11.2020 - 04.2021

Sales Associate

Target
07.2020 - 11.2020

Teacher's Assistant

Boys & Girls Clubs of America
12.2018 - 06.2019

High School Diploma -

Prospect
Leni Hills